Business ProfileforCharles Heating, Air Conditioning, Plumbing & Electrical

I had no hot water, so I called Charles. Their tech Dean showed up and was here for over 2 hours. When he had “completed” his work, he told us that he performed an Acid Flush of the system and also cleaned a sensor that was “gummed up”. I received a bill for $484.92 with no itemization, just “diagnostic fee and Acid Flush of residential hot water system”, which seemed insanely high. I called and the person that answered the phone said that “your parts were in, When do you want to schedule Dean to come back to do the work?“ I told her that Dean never mentioned anything about having to come back. I questioned the bill and she sent me to Zack Charles who confirmed that sensors (sensors plural) Had been ordered and that Dean needed to come back to install them. I told him that was never discussed, and I thought the bill was extremely high for the work performed. Zack said “Dean may have already figured in the cost of the sensors and the labor to return and complete the job in the price that we invoiced you.” Zach said he would check with Dean and then call me back. He never called me back. His team called me several times asking for payment and when I wanted to have Dean come back for the sensors, I told them I was still waiting for Zack to call me back. They Told me that Zach left a note on her desk of $200, with no other context. I left 4 Voicemails for Zach before he called me back. He then told me it would be an additional $300 for Dean to come back, I got very upset at that. Zac told me to hire another company to come out and complete the work, and I said I wasn’t going to pay him if they didn’t complete the work, which he very smugly said “that’s fine, I’ll just send you to a collections agency.” We agreed on $500 total. Dean came out and was here 2 hours. Installed a sensor and did ANOTHER acid flush. So they performed and billed me for 2 acid flushes! Bill padding at best, predatory billing at worst. (More details in supporting docs)