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          Find a Location

          Steve Madden, Ltd. has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Steve Madden, Ltd.

              52-16 Barnett Avenue Long Island City, NY 11104

            • Steve Madden, Ltd.

              90-15 Queens Blvd Elmhurst, NY 11373

            • Steve Madden

              3663 Las Vegas Blvd S STE 355 Las Vegas, NV 89109-1976

            • Steve Madden, Ltd.

              11461 W. 95th St. Oak Park Mall, Space 116 Overland Park, KS 66214

            • Steve Madden, Ltd.

              3000 E 1st Av #219 Denver, CO 80206

            Business ProfileSteve Madden, Ltd.

            Retail Shoes
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            52-16 Barnett Avenue

            Long Island City, NY 11104

            Visit Website
            (718) 446-1800

            Customer Reviews

            1.25/5

            Average of 32 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            99 complaints closed in last 3 years

            22 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Steve Madden, Ltd. has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Steve Madden, Ltd.

                52-16 Barnett Avenue Long Island City, NY 11104

              • Steve Madden, Ltd.

                90-15 Queens Blvd Elmhurst, NY 11373

              • Steve Madden

                3663 Las Vegas Blvd S STE 355 Las Vegas, NV 89109-1976

              • Steve Madden, Ltd.

                11461 W. 95th St. Oak Park Mall, Space 116 Overland Park, KS 66214

              • Steve Madden, Ltd.

                3000 E 1st Av #219 Denver, CO 80206

              Headquarters
              52-16 Barnett Avenue, Long Island City, NY 11104
              BBB File Opened:
              10/1/1997
              Years in Business:
              34
              Business Started:
              1/18/1990
              Alternate Business Name
              • Steve Madden Retail Inc.
              Business Management
              • Mr. Edward Rosenfeld, Chairman & CEO
              • Mr. Awadhesh Sinha, COO
              • Mr. Arvind Dharia, CFO and Secretary
              • Mr. Robert Schmertz, Brand Manager
              Contact Information

              Principal

              • Mr. Edward Rosenfeld, Chairman & CEO
              Additional Contact Information

              Fax Numbers

              • (718) 446-5599
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              99 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/11/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I placed an order on 10/7 for a wedding Ill be attending abroad on 10/15. I would Expect my order to be processed within a day or so. The website states that standard shipping is 3-7 business days. Day 3 my order hasnt even been processed yet. I tried Contacting Steve Madden multiple times for an update even a refund and I was Denied any help by this company. I was Told to order them again and pay for faster shipping and then I could Get them possibly? Their customer service team is awful and no help. I keep Asking for the status and no one tells me anything. Here I am Days away from leaving for my trip and no one can tell me anything.
              Read More
              Read 98 More Complaints

              Customer Reviews

              32 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Caroline T

              08/18/2024

              Every single pair of shoes Ive bought (3) have given me terrible blisters and because I wore them for 5 minutes I can never get my money back. Either figure out a better return/exchange policy or make your shoes more comfortable.

              Steve Madden, Ltd. Response

              08/20/2024

              Steve Madden offers a 30 day return policy for unworn merchandise. We recommend that all customers try on their shoes before wearing them outside. Once an item is worn, we do not allow returns or exchanges on any worn items. Every customer feels different in their shoes, so we hope you will find a pair that you are happier with. Thank you.
              Read 31 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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