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          Caswell, Inc. has 1 locations, listed below.

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            Business ProfileCaswell, Inc.

            Metal Finishing
            BBB accredited business

            Contact Information

            7696 Route 31

            Lyons, NY 14489-9116

            Visit Website
            (315) 946-1213

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            Customer Reviews

            1.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/3/2003

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business provides the following services : Mini electroplating kits, metal polishing supplies, gas tank sealer and other metal finishing products.

            Business Details

            Location of This Business
            7696 Route 31, Lyons, NY 14489-9116
            BBB File Opened:
            8/26/2003
            Years in Business:
            33
            Business Started:
            6/15/1991
            Business Started Locally:
            6/15/1991
            Business Incorporated:
            3/1/2016
            Accredited Since:
            11/3/2003
            Type of Entity:
            Corporation
            Business Management
            • Mr. Lance Caswell, President
            Contact Information

            Principal

            • Mr. Lance Caswell, President

            Customer Contact

            • Mr. Lance Caswell, President
            Additional Contact Information

            Fax Numbers

            • (315) 946-4456
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/04/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I'm seeking a full refund for a product I received an RMA number for, and have returned. Caswell has not processed my return, and is no longer responding to my emails. Feb 22: I ordered an epoxy gas tank sealer kit. It arrived promptly. Unfortunately, the project for which I needed the kit ran into other issues and I was not able to use it. Mid-March: After failing to arrange a return using their online customer service, I called and received RMA #******. Apr 1: my return was received at Caswell, signed for by "CINDY". UPS ****************** Apr 22: after 3 weeks of not hearing anything, I email customer support. They tell me they can't find it, and ask for the tracking number. (This will be the only contact I have from them.) I respond immediately with the tracking number. Apr 27: I email customer support again (replying to our email chain, asking for an update. Apr 29: I email customer support again (replying to our email chain, asking for an update. At this point, I haven't heard from them for almost 2 weeks.
            Read More

            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Tony L

            11/07/2024

            Caswell, Inc is the owner of *** ******* ***. They are a manufacturer of *** ******. I ordered a $2000 unit 7.5 hp surface drive kit, and ran it for under 2 hours. I immediately called to indicate concerns about the unit funcrionality, and my after dealing with their service manager for 3 months to try and diagnose the issue, they agreed to accept a return for repair. Without disclosure, they charged me over $500 for shipping, ridiculed me via email, and would not admit to the clear defect evidenced by video. I have never been treated so poorly as a consumer. I ended up paying them vs disputing my credit card charge just to get them out of my llife.

            Caswell, Inc. Response

            11/08/2024

            This is not an accurate review. 

            The customer claimed a defective product and we paid the freight charges to have it returned to us. Upon arrival, it was found to be operating perfectly. We notified the customer of return shipping charges and the customer agreed to pay them.

            Read 1 More Customer Review

            Local BBB

            BBB of Upstate New York

            More Info on Local BBB

            BBB Reports On

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