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Find a Location

Fairfield Properties has 1 locations, listed below.

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    Business ProfileforFairfield Properties

    Property Management

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    NY AG Recovers Over $422,000 for Hundreds of Long Island Tenants Illegally Denied Security Deposits

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

    On 1/20/2023, New York Attorney General Letitia James announced her office had recovered more than $422,000 for hundreds of tenants whose security deposits were illegally withheld by Fairfield Properties (Fairfield), one of the largest residential property owners on Long Island. The real estate company illegally withheld full or partial security deposits without providing tenants with a written itemized list of deductions, inspected apartments without the tenant present, and did not allow tenants to make repairs before vacating their apartment to avoid penalties. As a result of today’s agreement, Fairfield must return security deposits that it illegally withheld to approximately 900 former tenants, including interest, and pay $90,000 in penalties. 

    Fairfield owns and operates 196 rental buildings with 13,620 rental units in Nassau, Suffolk, and Queens counties. The Office of the Attorney General (OAG) received complaints from tenants that Fairfield was withholding their security deposits, and after an investigation, OAG found that the real estate company routinely violated several housing and tenant protection laws. 

    New York law requires landlords to provide an itemized list of any deductions on security deposits within 14 days or else a security deposit must be returned in full. Fairfield withheld full security deposits or returned partial deposits without providing tenants a written itemized list of deductions. New York law also requires landlords to give tenants written notice of their right to be present when the apartment is inspected and must allow tenants the opportunity to clean or fix anything that would be deducted from their security deposit. Fairfield routinely inspected apartments without the tenant present and did not give tenants the opportunity to make repairs or clean their apartment before vacating it.  

    As a result of the agreement, Fairfield will return $422,598.21 back to 899 former tenants who had some or all of their security deposits withheld. Fairfield will contact former tenants and send them their checks. The company will also pay $90,000 in penalties to the state and will be required to provide reports to OAG about its compliance with this agreement. The company has agreed to comply with all laws regarding security deposits and must send certificates affirming their compliance every year or whenever requested by OAG for three years. They will also train current staff on correct security deposit procedures and will provide annual trainings in the future.  

    See all additional business information

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 37 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    538 Broadhollow Rd Fl 3 Third Floor East, Melville, NY 11747-3676
    BBB File Opened:
    1/1/1982
    Years in Business:
    51
    Business Started:
    1/1/1973
    Alternate Business Name
    • FAIRCO Realty Services, Inc.
    • West Babylon Associates
    • Royal Shore Associates
    • Eastbrook
    • Saxon Arms
    • Sunrise Gardens
    • Pinecrest Apartment
    • New England Village
    • Emerald Greens
    • Garfield Apartments
    • Woodview
    • Babylon Village
    • Les Jardins
    • Camelot Apartments
    • Lake Pointe Village
    Business Management
    • Ms. Beth Geddes, Administrator Assistant
    • Mr. Gary Broxmeyer, Co-Managing Partner/President
    Contact Information

    Principal

    • Ms. Beth Geddes, Administrator Assistant
    • Mr. Gary Broxmeyer, Co-Managing Partner/President

    Customer Contact

    • Mr. Gary Broxmeyer, Co-Managing Partner/President

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    9 Customer Complaints

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    File a Complaint

    Customer Reviews

    37 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Noah K

    1 star

    10/01/2024

    The dishwasher was broken. I highlighted this while I was touring the unit. I was reassured it would be fixed by the time I moved in. At move-in, there was still standing water in the dishwasher, which made the apartment reek. Fairfield proceeded to call a vendor to come in to fix it and when the vendor finally came, he wasnt able to fix it and had to order a part. I had to escalate to management after 3 weeks after move-in of not having a dishwasher for them to finally fix the problem. It should have never been a problem if move-in inspections were performed appropriately.The apartment was not cleaned at move-in. When I moved into a dirty unit, I let the leasing office know. They attempted to clean it quickly themselves, but it obviously was not up to the standard of a professional cleaning crew that should have been used.The washing machine was also broken at move-in. The maintance staff was able to fix this issue quickly, but its crazy to me that Fairfield let me move into a unit with a broken washing machine. The stove was not cleaned, so the first time I used the oven, it smoked and set off the fire alarm. Again, the maintance team was able to clean the inside of the stove to stop the smoking. But why did Fairfield let me move into a dirty unit?After all of this, Fairfield has the audacity to take out a $350 cleaning fee from my security deposit. I moved into a mess that was not ready to be moved into, and I left it way better than I found it. Charging a cleaning fee when I moved into a unit that had broken appliances and was dirty is absolutely disgusting. I left the apartment in better shape than I found it. I know that is not saying much but I find it absurd they are charging me a cleaning fee when the basic duty of a landlord is to have the apartment professionally cleaned prior to move in regardless of the current state. Even if the apartment was left spotless, they should still hire a professional cleaner.

    Local BBB

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