Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Kasselman Solar, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Kasselman Solar, LLC

      279 Broadway Ste 2 Menands, NY 12204-2755

      BBB Accredited Business
    • Kasselman Solar, LLC

      3 Neptune Rd Ste A25 Poughkeepsie, NY 12601-5569

    Business ProfileforKasselman Solar, LLC

    Solar Energy Design
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    5 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/7/2015

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    REC Black Solar Panels, Highly Efficient Q Cell Solar Panels, Enphase Microinverters and Web-Based Monitoring.

    Products & Services

    Solar Panels, Solar Energy Systems

    Business Details

    This is a multi-location business.

    Find a Location

    Kasselman Solar, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Kasselman Solar, LLC

        279 Broadway Ste 2 Menands, NY 12204-2755

        BBB Accredited Business
      • Kasselman Solar, LLC

        3 Neptune Rd Ste A25 Poughkeepsie, NY 12601-5569

      Location of This Business
      279 Broadway Ste 2, Menands, NY 12204-2755
      BBB File Opened:
      4/8/2015
      Years in Business:
      10
      Business Started:
      2/5/2014
      Business Started Locally:
      3/1/2014
      Business Incorporated:
      2/5/2014
      Accredited Since:
      4/7/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Steve Kasselman, President
      Contact Information

      Principal

      • Mr. Steve Kasselman, President

      Customer Contact

      • Mr. Steve Kasselman, President
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Eric S

      2 stars

      02/19/2024

      I was a customer of Kasselman until this past summer. I originally had them install a ~10kw system on my roof about 5 years ago. I subsequently installed an expansion to double the size of the system, and then finished with a whole home battery backup. The trouble started right away with the backup. Kasselman installed a partial home backup and tried to claim it is a whole home backup. My home has close to 60 breakers, and the installer wanted my to pick 6 of them to put on the backup, hardly what I or any sane person would call "whole home". After several attempts to PAY Kasselaman to come back and fix their work, they simply ghosted me so I paid a third party licensed electrician to make the needed changes. This past summer, one of the solar inverters destroyed itself, leaving me without power in my home. I contacted Kasselman and they wanted me to wait the weekend before they would deal with it. I ended up flipping breakers myself until I could at least get power back to me home. In the end, Kasselman refused to perform any of the work, under warranty or otherwise, and simply told me to go away. I am now left with two separate solar systems, and a battery backup that no one else will touch. Every place I have contacted about fixing the work has refused to talk to me after finding out that Kasselman did the original installation. I have since been able to get the original manufacturers to replace the equipment under their warranty programs, and I was able to get my system working again by becoming a certified installer for the equipment manufacturers. The final piece that should be noted is that according to the National Electrical Code, the system should have been installed with an exterior emergency cutoff switch, which Kasselman never installed, so the installation they performed never met the required codes in the first place. TL;DR Kasselmans work seems to be fine and dandy until anything goes wrong. Then they abandon you.

      Local BBB

      BBB of Upstate New York

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.