Business ProfileforVolkswagen of Nanuet

1. 8/18/23 we traded in our fully loaded Atlas SEL R Line at VW of Nanuet (15k miles w/ 1 yr left on lease). We tested a Tiguan that had an automatic trunk feature. We then saw a ************* that is the subject of this matter (car sticker attached). Dealer confirmed that the car had an automatic trunk. 2. Based on this, we went ahead. While the paperwork was being prepared, we were led into a conference room and told Heres a video of the car that you are getting! We watched the video and there was clearly an automatic trunk shown as an included feature. 3. We signed the lease with hardly any explanation and were told it would be e-mailed to us. It wasn't. 4. 8/19, I discovered that the trunk was a manual--- not an automatic as represented. 5. 8/20, I contacted the sales rep ********* to remedy this and to ask for my lease and 2nd key set. No help. 6. 8/24, I went and spoke with **** (the *** and relayed all this. He said to wait 45 days and he would assist. He gave the lease papers. 7. 8/25 I opened a case with VW customer care. 8. 9/9 I called ****. He said he would call 9/12. He never did. 9. 9/13 I called again and was told to come in 9/15. Asked for options in advance. Never provided. 10. 9/15 met with **** only to be told there are no current options available. Also told him about 7.A of the lease (attached) - agreed value of car states $35k ($1k less than car sticker). Also total gross capitalized cost of $41K in lease? No explanations by ****. Told he would call 9/18. Nothing. 11. 9/19 - VW ************* (************ Region Case Manager, NER) called that there was nothing he could do to assist as VW is the manufacturer. He said it is a dealer issue and he closed the case. 12. I am now left to bear the loss of this dealer's lies and foot dragging, all to my detriment. VW doesn't care and neither does this dealer! We need this wrong to be corrected as soon as possible.