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            Business ProfileThursday Boot Company

            Boots

            Contact Information

            48 W 21st St Fl 2

            New York, NY 10010-7317

            Visit Website
            (866) 475-9104

            Customer Reviews

            1.05/5

            Average of 21 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            68 complaints closed in last 3 years

            37 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            48 W 21st St Fl 2, New York, NY 10010-7317
            BBB File Opened:
            6/19/2019
            Years in Business:
            10
            Business Started:
            1/1/2014
            Business Incorporated:
            9/8/2014
            Type of Entity:
            Corporation
            Alternate Business Name
            • DNVB, Inc.
            Business Management
            • Mr. Nolan Walsh, Co-Founder/CEO & Creative Director
            Contact Information

            Principal

            • Mr. Nolan Walsh, Co-Founder/CEO & Creative Director

            Customer Contact

            • Mr. Nolan Walsh, Co-Founder/CEO & Creative Director
            Read More Business Details and See Alerts

            Customer Complaints

            68 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/21/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have purchased a pair of boots from the company on October 9, 2024. Their website says I would get a tracking number within a day or 2. Today is October 21 and I have not received a tracking number yet. They charged my card on October 10. I have sent them numerous emails and texts asking for a tracking number. They always send me auto-generated messages telling me someone would get back to me within 24 hours. So far no responses. I am not sure if this company is a legitimate company. They do not answer the phone. Texts and emails are the only way of communicating with them, but then no responses from them. I would like to get their answers on my order.
            Read More
            Read 67 More Complaints

            Customer Reviews

            21 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Courtney R

            11/08/2024

            Ordered two pairs of boots, same style just different sizes. Was very disappointed in the quality and fit so decided to return both of them. They said refunds can take up to 15 business days to process. We are now at day 15 and I'm still waiting on almost $400 to be refunded to me. Tried texting the number they ask you to text and no one responds. The original order was placed a month ago. Will not be ordering from this company again.
            Read 20 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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