ComplaintsforRewards & Incentives Online Fulfillment Systems
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 5/31/2023 I received a 3 night voucher from an email ********************* that I won from a travel agency agent who was hosting a travel party. Once logged into the link provided it stated to activate the 3 night offer I needed to pay $40 which I did. The follow up email stated that I choose 3 destinations from their list and 3 different dates and the system will check inventory for the locations and time selected and then Ill receive a booking reservation number and Ill have until 12/2024 to redeem voucher and Must travel by 5/2024 the latest . In order to move on and choose the 3 dates and locations I needed to send a money order of $189 along with reservation form request to ******************************************* and the order would need to be payable to *** PASSENGER TRUST ACCOUNT. I sent the money order via mail. I received an email and it stated that reservation requests need ***** days to search for inventory before theyve exhausted searching for each destination. The dates I chose were 7/18 last Vegas , 8/17 ************, and 9/29 Hollywood CA and none were in inventory. On 9/9/2024 I received an email stating they were not able to find any of my request in inventory and stated I could either receive an email or pay an additional amount of $389 for an upgrade. I started to feel uncomfortable and I noticed there was only link to upgrade as long as I sent more monies but there wasnt a refund link. So I logged back in and I kept receiving an error message and contacted supported which did provide me with a support ticket (*****) however I hadnt heard back and now my email voucher login credentials are showing invalid so I no longer and able to create another ticket or reach out via their zen desk. I reached out to the agent ***** ********* the persons page where this voucher was rallied on who then connected me with *** ******* who stated she is aware of this matter and has contacted her point of contact and that its pretty much a waiting gameCustomer response
10/28/2024
Better Business Bureau:
At this time, I have not been contacted by Rewards & Incentives Online Fulfillment Systems regarding complaint ID ********.I have attempted to log in, however since 9/9/24 my login credentials are invalid so I can no longer follow up or create another ticket. It seems the help option is only available to those who have login credentials. They have not reached out to me within the 24 hours that was mentioned in the email.
Sincerely,
***** *********Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On February 12, 2024 I sent a money order of $169 to this business for a vacation I won. I was told it must come in the form of a money order and to provide them with the dates I wish to travel.I never received any travel dates. I never received any correspondence and I got scammed out of $169.Initial Complaint
05/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I went to a presentation which turns out to buy something equivalent to a timeshare or vacation share. Even though they insisted it wasn't, the concept was the same. I receive a free voucher to redeem an airfare for two people plus two night at a hotel. Now it turns I must pay to redeem the voucher.Initial Complaint
05/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Was given a 4 day cruise to listen to a presentation. I was sent the cruise voucher after being harrassed by the sales person. I was supposed to submit online for the cruise which I did and paid the $49.95 fee to hold my cruise for 24 months. I was going online tonight to pay the $100 deposit for the cruise and says that my certificate number is not valid. No way at all to contact the company. I want my cruise !Customer response
06/06/2024
Better Business Bureau:
At this time, I have not been contacted by Rewards & Incentives Online Fulfillment Systems regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dear BBB,I am writing to express my disappointment regarding the webinar I attended in August 2022. During the webinar, I was promised a 5-day, 4-night stay at a resort or hotel in the ** or ****** of my choosing. However, it was not disclosed that there would be a $25 fee to access this reward after the training. Despite this unexpected cost, I reluctantly paid the fee once the confirmation link was sent to obtain our certificate.Additionally, it was not made clear during the webinar that there was a specific deadline by which we had to book our travel. We were informed that we had 24 months to use the certificate from the date it was delivered, which in my case was August 7, 2024. I feel misled and taken advantage of in this situation.I kindly request a refund of the $25 fee if I am not offered a new certificate number or if I am unable to book travel with the current certificate information that I have. I have attached supporting documentation for your reference.I trust that this matter will be resolved promptly and amicably. Thank you for your attention to this issue.Sincerely,***Initial Complaint
04/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Attended a free presentation - it turned out to be a slaes pitch for joining a "cooperative purchasing" program. We declined to join for thousands of dollars and a month later received "vouchers" for free $100 credit card to use at selected restaurants and "free" airfare with hotel." Now it appears to redeem the free vouchers it will cost $460 to receive them. AND they have expiration dates and monthly requirements.Customer response
05/03/2024
Better Business Bureau:
At this time, I have not been contacted by Rewards & Incentives Online Fulfillment Systems regarding complaint ID ********.
Sincerely,
*******************************Initial Complaint
01/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to a presentation and at the completion of the presentation we were supposed to receive a free cruise. I made several attempts to immediately redeem the voucher that was provided. The voucher given to me was expired. I made several attempts to call the contact number that I made the reservation to attend the presentation without any success. I mailed a letter to the rewards and incentives business, and they did not respond to my concerns or issue a valid voucher. I have attached the invalid voucher they issued to me. When I did a ****** search about this incident, I see that this business has victimized many people across the country. I would like the free cruise I was promised with Royal Carribean.Customer response
02/01/2024
Better Business Bureau:
At this time, I have not been contacted by Rewards & Incentives Online Fulfillment Systems regarding complaint ID ********.
Sincerely,
*******************************Initial Complaint
10/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I attended a timeshare meeting in 2020 and paid online the $ ***** activation fee for the 3 *********** Stay complimentary certificate I was given. The certificate ID is ************. I have not been able to use the incentive reward. I have not been able to have anyone call me back or find me in their systems.Customer response
11/24/2023
Better Business Bureau:
At this time, I have not been contacted by Rewards & Incentives Online Fulfillment Systems regarding complaint ID ********.
Sincerely,
*****************Initial Complaint
08/14/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I got invited to a travel seminar/sales pitch for VIP travelers. I was given 2 free airline tickets to anywhere in the 48 continental ******, 2 nights hotel stay, and 100$ dining credits. While there we were Told its only $299 for the year for this club. Ends up being $15,000 buy in AND 499$ to sign up AND $299/year!! They got it down to $8000 plus those fees for today Only. Said no, got our vouchers and DUPED again! $50 non refundable fee to sign up for free airline tickets, that I have to pay $199/pp for at reservation. The dining credits are rewarded $25 a month for 4 months and you have to spend $50 to get the $25 free dollars! And try to call someone to question it and NOPE! All numbers are the wrong department or leave a message! The invite that I received in the mail was VERY differently worded than the forms I uploaded. Coincidentally they require you to bring the invite with you AND turn it in when you get tot the seminar! The Proof that they lie by omission and misleading information!!Customer response
09/07/2023
Better Business Bureau:
At this time, I have not been contacted by Rewards & Incentives Online Fulfillment Systems regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
05/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We were given a Free trip including airline tickets and hotel. We got an email and went to redeem. It said it was expired even though it was within the expiration date. No way to contact the company, which always is a red flag!
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Customer Complaints Summary
21 total complaints in the last 3 years.
10 complaints closed in the last 12 months.