Customer ReviewsforContactsCart

They fulfill cancelled subscription 358 after cancellation. quite the process to get refunded And appears as HUBBLE, CONTACTSCART OR VISION PATH on your statement. They don't even have a consistent name. very bad business

Hi *****, Thanks for sharing your feedback! We apologize for the confusion and frustration youve had with your subscription and the refund process. We totally understand how important a smooth experience is and regret that we didnt meet your expectations.Hubble Contacts and ContactsCart are sister brands under the same company, VisionPath. Ive looked over your messages with our customer service team and can confirm that your subscription should have been canceled in 2023 when you first contacted us. I apologize for the oversight on our part. Im pleased to inform you that your refund has been processed, and your subscription has been successfully canceled. You wont see any further charges on your account. Please note that the credit back to your account can take up to 10 business days depending on your bank provider. If it doesn't reflect after that, let us know and we'll be happy to look into it. If you have any further questions or comments, please don't hesitate to reach out by sending us an email at ***************************************************** with the subject line "ATTN: BBB."I hope you have a great day! Sincerely, ****

Absolute trash scammy company. Do not give them your data.

Hi *******, Thank you so much for sharing your feedback! We're really sorry to hear about your experience and truly appreciate your patience as we work to resolve your concerns. Your privacy and security are super important to us, and we're dedicated to making sure all our customers have a great experience. I have reviewed your account but the subscription was not canceled. Additionally, during your call on October 9, our representative noted your dispute concerning the charge from August 19, which held up the processing of your refund. Now that the dispute is resolved, Ive processed a full refund to your account. It may take up to ****************************** your bank account. If you don't see it by then, please reach out for further assistance. Please feel free to reach out to ***************************** with the subject line "ATTN: BBB" with any additional questions or concerns that you have. Sincerely, ****

So I have already called and complained about this issue Im having, which is the contacts themselves they are and this is even within a few days wear start getting like a haze on them. Which in turn is all I see is blurry at times but mostly it looks like theres smoke around me. You know its got to be bad that when I take them out and Ive got pretty bad eye sight, but when taking out its like I can see even better. Yes I clean them yes Ive put them in my palm of my hand with solution and rubbed them around trying get it off ha usually what happens is the dang contact breaks in half grrr

Hi *******, Thank you for your feedback. I'm sorry to hear about the issues with your contacts. I understand how frustrating this is, and I appreciate you sharing your concerns. To resolve the previous issue, a replacement order was processed at no extra cost by the representative who escalated your case. This was delivered on June 7, as confirmed by tracking. I also looked over your recent call from September 20, 2024, where our representative canceled your subscription at your request due to ongoing problems with the replacement order. We processed a refund for your order on March 15, 2024, as part of our commitment to resolving this issue. It may take up to 10 business days for the credit to show in your account, depending on your bank. If you don't see the refund after that time, feel free to reach out, and we'll be glad to help. For any additional questions, please contact us at ***************************** with the subject "ATTN: BBB." Once again, I apologize for the inconvenience youve experienced and appreciate your understanding. Sincerely, ****

Hello I have placed an order for my contacts since July ************************************************************************************************************************************************************************** he has sent a message to the fulfillment center and will email me back when he hears something *** yet I ha e not heard anything *** still no order. The communication is horrible with this company and I understand if my contacts are special order then please advise me of this. I am sure I got scammed and I am filing a complaint with the BBB this is the worse company and needs to be investigated. I will be canceling my order today.

Hi *******, Thank you for taking the time to provide us with your feedback. We are truly sorry for this inconvenience. Getting your contacts to you quickly is important to us. We're actively working on the issue you've raised to make sure everything is sorted out as soon as possible.We've reviewed your account and found that you ordered the Biofinity Toric Multifocal lenses. Please note that these are custom-made lenses, and the manufacturing process typically takes about 4 weeks before they are shipped to you. We will reach out to you via email once the tracking details for your order become available. We sincerely apologize for any confusion regarding this information during your recent call with our customer service team. We truly appreciate your patience and understanding.Your feedback is valuable to us, and we are committed to using it to improve our services for our customers. If you have any further questions or feedback, please email us at ***************************** with the subject line "ATTN: BBB." We hope your day goes well. *******************

This company has the worst customer service. It's been over a week and still can't get a supervisor on the line. I will never use this company. I truly hope they send my refund.

Hi ******, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had with our customer service. We are very much looking for outstanding service to all our customers, and we are sorry that we did not meet your expectations in this instance. After reviewing your account, it appears that the order you placed did not align with the requirements of your eye care provider. Our team contacted you to confirm if you wanted to adjust your order to match your prescription in compliance with the health code, however, you opted for a refund instead. We understand the inconvenience this may have caused and regret any confusion that arose from this situation. We believe that you have been reached out by our supervisor regarding this issue. Rest assured, we have canceled your subscription and issued a full refund for your order. Please be advised that it may take 3 to ********************************************* your account, depending on your bank provider. If you have any further questions or feedback, please don't hesitate to contact us at ***************************** with the subject line "ATTN: BBB". We value your input and are committed to improving our services based on your experiences.Thank you for your understanding, and we hope to have the opportunity to better serve you in the future.Warm regards, ****

I waited and was told my order was at a fulfillment center and being made from there. No one told me there would be a longer wait. After two more weeks I contacted them to get the same exact answer and then the person never responded to my follow up question. Its going on a month and Im starting to think I got scammed. Where is my order?

Hi *******, Thank you for taking the time to provide us with your feedback. Feedback is essential for our business so we can provide better customer service. We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. We understand how disappointing unexpected delivery delays can be, especially without proper communication. We also acknowledge that you have reached out to us multiple times about this issue, and we are truly sorry for any inconvenience caused. Please know that we are committed to addressing this issue promptly and ensuring your satisfaction. Upon reviewing your account, it appears that you ordered the Biofinity XR Toric 6pk lenses on December 20, 2023. These particular lenses are custom-made-to-order, which unfortunately takes approximately 4 weeks for the manufacturer to produce and ship. However, we want to assure you that this will be the only order affected by this process; all of your future orders will be shipped out on time. Additionally, as a gesture of courtesy, we'd be delighted to provide you with a $10 discount on your next order. Once again, we deeply apologize for the inconvenience caused by not letting you know the standard delivery timeframe. We appreciate your patience during this matter. If you have any further concerns or questions, please don't hesitate to contact us at ****************************** We are here to assist you in any way we can. Thank you for your understanding. Sincerely, ****

I received blue contact lenses Instead of brown. I never received the correct ones. I then canceled future **************** ignored my request & sent another incorrect order. All attempts to get them to correct my order rested on dead ears.

Hi ******,Thank you for taking the time to write us a review and for getting our attention on this matter. We apologize for the inconvenience and frustration you experienced with your contact lens orders. We understand how important it is for you to receive the correct products, and we're truly sorry for the mix-up with your order. Our team is dedicated to providing exemplary customer service, and we deeply regret that we fell short of your expectations. We apologize for any disregard of your request to cancel future shipments. Your feedback is crucial, and we're committed to addressing this matter with the utmost urgency.Upon reviewing your order history and the interactions with our customer service team, regrettably, it appears there was no cancellation request for your subscription, which resulted in the processing of an additional order for Brown colored contact lenses on November 25, 2023. I understand the frustration caused by receiving the incorrect color of contact lenses initially. Our records indicate that your initial order was indeed for Brilliant Blue contact lenses, as per your selection. However, your subsequent attempt to change the color to Brown was acknowledged on October 16, 2023, and the update was confirmed for your future orders.To rectify this issue, I have personally ensured the cancellation of your subscription and processed a full refund of $89.98 for the erroneous order. You should expect to see the refund reflected in your statement within **** business days. Rest assured that there will be no further charges moving forward.I genuinely regret any inconvenience or frustration this situation has caused you. We strive to provide exceptional service, and I'm deeply sorry for the miscommunication and errors in fulfilling your orders.Your feedback is invaluable in helping us enhance our services, and I want to thank you for bringing this matter to our attention. If you have any further questions or concerns, please don't hesitate to contact us at ***************************** with the subject line "ATTN: BBB." We are committed to ensuring your satisfaction and resolving any outstanding issues.All the best,*******

Started the process , sent me a confirmation and took the payments. Few days later they cancel my order and refund is in the process . Was not told why , just canceled. They need to do better

Hi ******,We appreciate you contacting us about this issue and taking the time to leave a review for us. We sincerely apologize for any confusion or frustration you may have experienced. We take your concerns seriously and appreciate your feedback, which allows us to improve our services. We value your business and are committed to addressing your concern immediately.Upon investigating your case (Ticket ID #********, we found that our customer support team, sent an email on November 10, 2023, with the subject line "Discontinued Product." In this communication, we provided detailed information regarding the cancellation of your order (Order ID: ******** due to the product, identified by parameters specific to your order, being phased out and discontinued by the manufacturer. As a result, your order and subscription were canceled and refunded. Unfortunately, in the case of this particular product, there is no available alternative from the same brand. The decision to discontinue this item is beyond our control, and we regret any inconvenience this may have caused.Once again, I apologize for any frustration this situation has caused. We appreciate your business and the opportunity to serve you. If you have any additional questions or concerns, please get in touch with us at ***************************** with the subject line "ATTN: BBB." Have a wonderful day!All the best,*******

I cancelled my subscription and they still took money out of my account a month later. This is the 2nd time the have done this. When I called and complained and explained they gave me this big run around saying the order has already been processed and in order for them to refund my money I would have to wait until I received the offer then I would need to ship the order back and after the received the returned order then they could ring my money. The last time this happened I had told them over the phone to cancel my subscription. I told them I no longer wanted to receive any more of their product. The lady said she would make a note of it. Which she did not. I am very ****** off and want my money put back into my account. It took them less than 5 mins to take it out of my account, it should take that long to put it back in. This 5 to 14 business days is b.s. I wouldn't recommend this company to anyone. I didn't want to give them any stars but I had to in order to post this

Hi Marie, Thank you for taking the time to write us a review and for getting our attention on this matter. We would like to express our sincere apologies for any inconvenience you have experienced with our subscription service. We take customer concerns seriously and have thoroughly investigated the issue you raised. Based on our records, it appears that your subscription was already canceled, and a refund has been processed by one of our supervisors. We understand the frustration you have encountered, and we regret the delay in resolving this matter to your satisfaction. Rest assured that we have taken measures to prevent such issues from occurring in the future, including reinforcing our cancellation procedures and customer notes. We truly value your feedback, and it helps us to improve our services and ensure that similar situations do not recur. Once again, we apologize for any inconvenience you may have faced and appreciate your patience in this matter. If you have any additional concerns or questions, please do not hesitate to contact us at help@contactscart.com with the subject line "ATTN: BBB". Have a good day! All the best, Jhanine

They trick you into a subscription if you order and I was forced to wait for customer support to cancel it.

Hi ***! We thank you for taking the time to give us this feedback. Feedback is essential for our business so we can provide better customer service. We're truly sorry to hear that you were unaware of the subscription program. We understand how important it is for you to manage your subscription. If you are a new customer, your subscription frequency will be set to ship in 1-month, 3-month, or 6-month intervals, depending on the brand and type of lens you selected, to make sure that you'll always have the lenses you need. After you place your initial order, you will be able to change the frequency of your shipments to suit your schedule through the online portal or cancel your subscription at any time. We make this information available on our website and during the sign-up process, and you can see this on our FAQ under "Subscription", but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasnt clear to you! Please get in touch if you have any other questions or if you need further help by sending us an email at ***************************** with the subject line "ATTN: BBB". I hope your day goes well. ******************