Business ProfileforAmerican Express Company

On November 7, 2024, My American Express customer service representative went above and beyond to help me resolve an issue I had with ***** and Justanswer despite me misdirecting my emotional fit towards her. If by chance you read this review, I just want to thank you for remaining professional and being patient with me. I sincerely apologize for misdirection my emotions towards you. Below is a summary of what transpired with ***** and Justanswer.I had just purchased a new Macbook on November 7, 2024 and during the setup process, I encountered an issue during the setup process. After several attempts to complete my account setup a pop up box appeared instructing me to contact Apple tech support via the iTunes app. I went to the iTunes site thinking I was dealing with Apple tech support under the guise of Justanswer. As I continued with the process with Justanswer, I was informed that I needed to enter my credit card information and that I would be charged a dollar which is fully refundable. A tech from Justanswer began a chat session walking me through the steps to resolve my issue, which was successful. Curious, I went to my credit card app and noticed the dollar charge with an additional 55 dollal recurring monthly charge. Apparently I was subscribed to Justanswer without my knowledge and through false pretenses. I contacted my CC company's customer service and they refused my request to dispute the charges because I willing entered my CC info. Justanswer is not ethical in its business practice and for ***** to continue to forward new and current customers to this ********************** should also be held accountable.