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          Find a Location

          Municipal Credit Union has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Municipal Credit Union

              22 Cortlandt St New York, NY 10007-3107

            • Municipal Credit Union

              9015 Queens Blvd Elmhurst, NY 11373-4900

            • Municipal Credit Union

              2 Lafayette St New York, NY 10007-1307

            • Municipal Credit Union

              755 Co Op City Blvd Bronx, NY 10475-1680

            • Municipal Credit Union

              1660 Hempstead Tpke Elmont, NY 11003-1810

            Business ProfileMunicipal Credit Union

            Credit Union
            Multi Location Business

            Contact Information

            22 Cortlandt St

            New York, NY 10007-3107

            Visit Website
            (212) 693-4900

            Customer Reviews

            1.2/5

            Average of 50 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            234 complaints closed in last 3 years

            80 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 108

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Municipal Credit Union has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Municipal Credit Union

                22 Cortlandt St New York, NY 10007-3107

              • Municipal Credit Union

                9015 Queens Blvd Elmhurst, NY 11373-4900

              • Municipal Credit Union

                2 Lafayette St New York, NY 10007-1307

              • Municipal Credit Union

                755 Co Op City Blvd Bronx, NY 10475-1680

              • Municipal Credit Union

                1660 Hempstead Tpke Elmont, NY 11003-1810

              Location of This Business
              22 Cortlandt St, New York, NY 10007-3107
              BBB File Opened:
              10/1/1997
              Years in Business:
              108
              Business Started:
              11/15/1916
              Type of Entity:
              Corporation
              Alternate Business Name
              • MCU
              Business Management
              • Ms. Louise Cogan-Rupani, Vice President of Marketing & Public Relations
              Contact Information

              Customer Contact

              • Ms. Louise Cogan-Rupani, Vice President of Marketing & Public Relations
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              234 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/06/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              On October 8, 2024 MCU ************* charged me $1900.00 (transaction ID #************* for a balance transfer to my MGM **** card electronically. Although it is posted on my account, incurring finance charges, MGM **** card never received the payment. In their efforts to try and locate the funding, *** needed a TRACE ID from *********************** I called MCU several times on several days, they verified my information numerous times, spoke to representatives; Ms. **** ******** Tionna, Shonda, *****, Mr. ********* ********* who all switched me to supervisors; Ms. ******* ********* Mr. ***** I was advised that MCU is not able to provide a trace id number but would reach out to their support team and call me back within one business day to resolve the issue. As of November 4, 2024, 10 MCU staff members have only verified that the funds were distributed. NO ONE has been able to tell me if the electronic payment was processed. Unacceptable! Most financial institutions can trace where funds are distributed, is MCU the outlier? Very Disgusted,
              Read More
              Read 233 More Complaints

              Customer Reviews

              50 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Brian R

              09/27/2024

              Banked with MCU for over 20 years with no issues. The past 3 years have been a dumpster fire with them. I go into the credit union on Hylan Blvd and get the runaround by people I wouldn't even hire to pick up dog waste out of my yard. I call on the phone press 9 to speak to a teller and it just takes me back to the original menu over and over again. I honestly hate MCU these days. Single digit IQ imbeciles who are zero help and make my life more difficult. I think my best bet is to find a new bank and pray very bad things happen to MCU.
              Read 49 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

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