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Find a Location

Characters for Hire, LLC has 1 locations, listed below.

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    Business ProfileforCharacters for Hire, LLC

    Family Entertainment
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/30/2023

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Characters for Hire, LLC offers celebrity and character look-alikes for special events.

    Business Details

    Location of This Business
    45 Rockefeller Plz Ste 2000, New York, NY 10111-3193
    BBB File Opened:
    8/20/2014
    Years in Business:
    21
    Business Started:
    1/1/2003
    Business Incorporated:
    7/23/2012
    Accredited Since:
    1/30/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Characters for Hire ?
    Business Management
    • Mr. Kevin Mack, Operations Manager
    Contact Information

    Principal

    • Mr. Kevin Mack, Operations Manager

    Customer Contact

    • Mr. Kevin Mack, Operations Manager
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Customer Complaints

    2 Customer Complaints

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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Taylor D

    1 star

    11/11/2024

    I was hired to work on a second project as a Decorator for a Halloween installation. I already had reservations due to the payment issues I experienced with the first project, including a bounced check caused by various technical difficultiesa recurring issue noted in several online reviews. Despite my concerns, I began the new project in good faith, trusting that they would send a contract, which they eventually didover a week after I had already started working.During that first week, I collaborated with their on-site supervisor from the previous project to rapidly design the installation, as the client was frustrated with CFI's repeated delays. This frustration was evident when I spoke with the client to discuss the projects design specifics. Once I completed all the necessary preparations, the only remaining step was for them to order the decorations and for me to travel on-site to finish the work. However, ***** abruptly canceled the project and refused to compensate me for the entire week of preparation.When I contacted their project coordinator, ******, she informed me that it was company policy not to pay for canceled projects, and their poorly written contract allegedly supported this. ***** avoided all contact for an entire month, ignoring calls, emails, and messages left with his two secretaries, citing that they were too busy with other Halloween projectsironically, even though this was a Halloween project.

    Local BBB

    BBB Serving Metropolitan New York

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