Business ProfileforHome Service Club Warranty Corp

On July 12, 2022 my air conditioning stopped working, and I made a claim on the *** website. I was told they would find a tech to come to my house. They never did. I was forced to go with their reimbursement option. Within a few calls, I found a company that could come out the next day. They did. They said my AC broke due to age and normal wear and tear. They submitted that to ***, and it was instantly denied. I quickly made an appeal and was told the case manager ************************* would contact me. He never did. I've called, left voicemails, emailed, and sent messages in the portal, with no response. I have followed the *** process perfectly, and all I'm asking for is some level of decent customer **********************, without being ignored. I was forced to finance a new HVAC system, as *** would not communicate with me. I have read my contract and it clearly states that the replacement or at least some level of financial reimbursement should be covered. I went almost two weeks without cool air in my house, while the outside temps soared above 100 degrees. Due to the lack of services from ***, the lives of my two dogs and myself were put at risk for an unnecessary amount of time. Due to the lack of services from the ***, I now am forced with significant financial hardship, which directly affects many aspects of my life.