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          Find a Location

          BarkBox has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • BarkBox

              221 Canal St 6th Floor New York, NY 10013-4168

            • BarkBox

              445 N High Street, Suite 200 Columbus, OH 43215-2071

            • BarkBox

              1200 WORLDWIDE BLVD Hebron, KY 41048

            Business ProfileBarkBox

            Pet Supplies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            221 Canal St 6th Floor

            New York, NY 10013-4168

            Visit Website
            (855) 520-2275

            Customer Reviews

            1.32/5

            Average of 101 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            240 complaints closed in last 3 years

            109 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            BarkBox has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • BarkBox

                221 Canal St 6th Floor New York, NY 10013-4168

              • BarkBox

                445 N High Street, Suite 200 Columbus, OH 43215-2071

              • BarkBox

                1200 WORLDWIDE BLVD Hebron, KY 41048

              Headquarters
              221 Canal St 6th Floor, New York, NY 10013-4168
              BBB File Opened:
              9/20/2013
              Years in Business:
              13
              Business Started:
              1/1/2011
              Business Incorporated:
              11/2/2011
              Type of Entity:
              Corporation
              Alternate Business Name
              • BarkCare
              • BarkPost
              • BarkShop
              • BarkBox Inc.
              Business Management
              • Ms. Carly Strife, Co-Founder
              • Mr. Matt Meeker, Co-Founder/CEO
              • Mr. Henrik Werdelin, Co-Founder
              Contact Information

              Principal

              • Ms. Carly Strife, Co-Founder
              • Mr. Matt Meeker, Co-Founder/CEO
              • Mr. Henrik Werdelin, Co-Founder
              Read More Business Details and See Alerts

              Customer Complaints

              240 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/07/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I subscribed to Barkbox, which sends monthly toys and treats to dogs. I got two months worth, and attempted to cancel because it was poor quality. They refuse to allow me to cancel. They use predatory tactics to force customers into year long subscriptions. I asked and they refuse to allow cancellation. I will have to block my credit card. I have sent and received 3 emails.
              Read More
              Read 239 More Complaints

              Customer Reviews

              101 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Dave M

              11/07/2024

              I emailed over two weeks ago, moments after I subscribed, to ask to cancel my subscription. I did not realize that they were in the process of transitioning to a new site, and the ordering process was limited at best. I have tried contacting via telephone, text, and email, to no avail. I've never had such a hard time getting in touch with a company and I will likely have to dispute the initial charge with my bank and get a new card. This company *****. I would give less than one star if that were an option.

              BarkBox Response

              11/08/2024

              Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration you've experienced while trying to reach out for help. We have been dealing with a high volume of inquiries, which has resulted in longer-than-usual response times. We have checked your account, and our team has already been in touch. Your account is closed, and a refund has been issued. Please allow 2-3 business days for the refund to be processed and credited. Rest assured, you will not be billed again. We truly appreciate your patience and thank you for trying out Bark.
              Read 100 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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