Business ProfileforPraxell, Inc.

On March 1, 2023, I received a direct deposit in the amount of $146 from my employer. ****** *** onto my pay Premier card, which is serviced by Praxell, Inc. Almost, or possibly, simultaneously. a deduction occurred for $57 which left me with only $90 left of my much-needed pay. When I contacted Praxell customer service to contest this fraudulent and unauthorized charge, I was told that it came from the ******************** and it would be shown as a contested charge. I was also told that I would need to go to a web site for disputes at Praxell that does not exist. Instead it just directs you to the company's website where you can leave a message which I did, but over a month later, there is still no response. I have also been in contact with Mystic Stamp numerous times and have also filed a BBB complaint against them as well to which they have responded. Mystic has vehemently denied charging the $57 to my card in any size, shape, or form. I also want to point out that I have never ordered anything costing $57 from Mystic, nor have I ever kept anything they have sent me. I did order $1 in old stamps as an introductory offer with no future charges authorized. Mystic has also coincidentally sent me a statement dated March 1, 2023, indicating no orders, no payments, and no balance due. The people at Mystic explained in great detail how this charge coming from them was virtually impossible. Praxell also provided no assistance with my getting the $57 that was stolen from me refunded to my (now replaced) Pay premier card. They also have failed to live up to the "zero liability protection" clause that is contained in their Cardholder Agreement. Also, it should be noted that I never received a detailed text message from Praxell indicating that a charge for $57 had occurred. Up to this point the instant text notifications had always occurred as did the one indicating the direct deposit had occurred. There was never one for the $1 for Mystic either. All of this is quite odd.