Business ProfileforNew York Daily News

On March 3, 2003, I accepted a special offer from the New York Daily News, which provided an e-news subscription for 3 cents per week for 26 weeks. On June 6, 2003, 13 weeks later, I opted to unsubscribe from their e-news delivery service. However, the New York Daily News continued to charge my account, increasing the fee to $19.96 per month starting in September 2023. Subsequently, on March 15, 2024, the charges escalated to $34 per month.Upon noticing these unauthorized charges on July 14th, 2024, I contacted customer service to inquire about the emails they purportedly sent regarding these charges; however, they were unable to locate any such correspondence. The customer service manager initially offered a full refund. However, the narrative shifted, and I was subsequently informed that I would need to reimburse the four months of charges that my credit card company had refunded to me, while they refused to issue any refund to my ********** is important to note that there was no indication in the unsubscribe option that I was required to make a phone call to terminate this service. Furthermore, I did not receive any emails notifying me of the changes in pricing. The charges were deducted from my credit card without my explicit consent. Therefore, I am formally requesting a full refund of $161.76 ($295.76 in total, my credit card company was able to refund me $134), which was unlawfully charged to my account. Additionally, I respectfully request that the Better Business Bureau impose a penalty of $250 for bad faith practices on the part of the New York Daily News. This penalty would provide me with some relief for the distress caused by their deceptive business practices, which have resulted in significant time spent addressing their misleading customer service and the emotional distress incurred as a result of their actions.