Business ProfileforBeenVerified, LLC
Current Alerts For This Business
BBB files indicate a Pattern of Complaints concerning BeenVerified's information publishing and customer service practices. Many consumers are telling BBB about the difficult process and unsatisfactory results from trying to opt out of personal information being published by the company. In April 2019, BBB requested the company's voluntary cooperation in address the issues identified in the Pattern. As of 4/05/2019, BeenVerified responded to BBB to say it has been working to improve the language highlighting its monthly subscription options and sign-up flows, as well increasing opt-out mechanisms and including additional procedures to address customer dissatisfaction.
As of May 2024, complaints filed by consumers with BBB against BeenVerified are still alleging surprise charges by the company from an automatic conversion to a paid subscription or a service the consumers claim not to have signed up for, as well as a lack of cooperation with information opt-outs and cancellation/refund requests.
At-a-glance
Related Categories
Overview
Business Details
- Headquarters
- 48 W 38th St Fl 8, New York, NY 10018-0043
- BBB File Opened:
- 6/23/2009
- Years in Business:
- 16
- Business Started:
- 7/25/2008
- Business Incorporated:
- 12/3/2020
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- BeenVerified.com
- PeopleLooker
- NumberGuru
- Related Businesses
- Business Management
- Mr. Joshua Levy, CEO
- Mr. Ross Cohen, COO
- Mr. Jason Amster, CTO
- Contact Information
Principal
- Mr. Joshua Levy, CEO
- Additional Contact Information
Fax Numbers
- (212) 813-3276Primary Fax
Phone Numbers
- (888) 579-5910Other Phone
- (212) 813-3276
Customer Complaints
386 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
145 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joseph S
2 stars11/21/2024
BeenVerified, LLC Response
11/22/2024
Hi there ******,
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We were able to locate your account the account is now canceled details about the refund has been sent to the email address on file.
If you have any questions please feel free to contact us at ************************************************************
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