ComplaintsforK Health, Inc.
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Complaint Details
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Initial Complaint
04/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have requested my membership be canceled 3 times now over the past several months. The first 2 requests were not acknowledged. My last request was acknowledged but I am still being sent the medication.I have attempted to cancel through their app but it shows I am not even a member and gives me the option to sign up.I just want to stop receiving the meds and cancel because I have a bunch if extra pills that will take me 6months to use.Business response
05/02/2022
Hi there,
Thank you so much for reaching out. We have reviewed the complaint and find that all payments stopped post **************** request made on March 13, 2022. Should he have additional questions or concerns regarding this, he can reach us directly at ******************* or by phone at ************, daily between 9a-7p EST. We are happy to provide him with cancellation documents that he may need for his records.
Thank you!
Team K
Initial Complaint
03/28/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
2/15/22 I needed an online appointment for bronchitis, which I get routinely. I needed to get antibiotics which they advertise they do. It was not a real doctor but a talking bot which could not help me. I did not get the needed prescriptions and was charged $29. I requested a refund and received not response. I then emailed and requested a receipt to substantiate my claim with my FSA and received no response. They took my money and I did not get the help I needed.Business response
03/30/2022
Hi there,
I'm sorry to hear about your experience using K Health. Unfortunately, we did not receive a refund request or receipt request to our support email address, *******************. However, I've just issued a full refund of your $29 payment. Please allow **** days for the refund to appear back in your account. I also do want to clarify that you were talking to a real clinician via our text-based platform during your visit, not a bot. Our clinicians always seek to provider our patients with the most appropriate care, whether that is with a prescription or OTC recommendations. If there's anything else we can do, please send us an email at ********************
Best,
***, Team K
Customer response
03/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***********************
Initial Complaint
02/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Took all my info and charged my account no care provided or follow upBusiness response
02/14/2022
Hi there,
I'm sorry to hear about any issue with your account! I can see that you enrolled in our $19/month plan and created an account, but did not download the K Health app. All consultations with our providers must take place through the K Health app. That said, we've fully refunded your payment and have cancelled your membership at your request. Please allow **** days for the refund to appear back in your account if it has not done so already. If you're interested in using our service in the future, you can download the K Health app directly, sign into your account, and create a case for our doctors. If you have any questions, please email us a* *******************.
Take Care,
Team K
Initial Complaint
12/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I used K health before for a *** prescription. Before it submitted payment it asked are you or may you be pregnant, I responded yes because there is always a 50 percent chance we are not actively trying but it is a chance. Anyways it then asked me for payment to then be told we dont treat pregnant women. And that was it. I paid again to talk to a doctor and say I can take a test I have she said no its sometimes negative its best to wait. This was frustrating to my husband who told me why would they take a payment to begin with if policy states they cant help you. Also, pregnant women during pregnancy are always getting *** and they prescribe an antibiotic. I am requesting the two refunds of $46 I just paidBusiness response
12/30/2021
Hi there,
I am sorry our doctors could not provide you with the care you were looking for through our platform. While they would like to be able to treat every patient they see, their number one priority is patient safety and if they do not believe it to be medically safe to treat/prescribe through our platform they will refer to an in person evaluation. I can confirm that on 12/9/21, we refunded both your $23 payments that were submitted on 12/8/21 (total of $46 refunded). Banks typically take **** days to place refunds back into your account. If you did not receive the refunds in your account after that time period, please follow up with your bank directly for more information. If there's anything else we can do, please email us at ********************
Take care,
Team K
Initial Complaint
12/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
11/30/2021 needed an online evaluation for bronchitis and to get antibiotics online which they advertise they do, come to find out talking to bots and fake doctors who take your money and offer no service in return. Didnt answer any questions was all automated and didnt get the service adrvertised just got robbed. Cant even call because they have no employees to issue refund.Business response
12/22/2021
Hi there,
I am sorry our doctors could not provide you with the care you were looking for through our platform. While they would like to be able to treat every patient they see, their number one priority is patient safety and if they do not believe it to be medically safe to treat/prescribe through our platform they will refer to an in person evaluation. Please note that all of our providers are fully licensed in the states where they practice.
I've fully refunded your $23 one-time visit as you did not receive the care you'd hoped for. Please allow **** days for the refund to appear back in your account. If you have any questions, feel free to contact us at ******************* or at **************.
Take Care,
Team K
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Customer Complaints Summary
199 total complaints in the last 3 years.
53 complaints closed in the last 12 months.