Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Paychex Inc has 91 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Paychex Inc

      911 Panorama Trl S Panorama, NY 14625-2311

      BBB Accredited Business
    • Paychex Inc

      33 Dodge Road Suite 110 Getzville, NY 14068

      BBB Accredited Business
    • Paychex Inc

      2 Court Street Suite #403 Binghamton, NY 13901

      BBB Accredited Business
    • Paychex Inc

      215 Greenfield Parkway Suite 100 Liverpool, NY 13088

      BBB Accredited Business
    • Paychex, Inc.

      5450 Frantz Rd Ste 100 Dublin, OH 43016-4135

    Business ProfileforPaychex Inc

    Payroll Services
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.03/5stars

    Average of 177 Customer Reviews

    Customer Complaints

    509 complaints closed in last 3 years

    195 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/15/2010

    Years in Business: 53

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Services For Payroll

    Human Resources

    Benefit Outsourcing Solutions And Business Insurance

    Business Details

    This is a multi-location business.

    Find a Location

    Paychex Inc has 91 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Paychex Inc

        911 Panorama Trl S Panorama, NY 14625-2311

        BBB Accredited Business
      • Paychex Inc

        33 Dodge Road Suite 110 Getzville, NY 14068

        BBB Accredited Business
      • Paychex Inc

        2 Court Street Suite #403 Binghamton, NY 13901

        BBB Accredited Business
      • Paychex Inc

        215 Greenfield Parkway Suite 100 Liverpool, NY 13088

        BBB Accredited Business
      • Paychex, Inc.

        5450 Frantz Rd Ste 100 Dublin, OH 43016-4135

      Location of This Business
      911 Panorama Trl S, Panorama, NY 14625-2311
      BBB File Opened:
      7/18/1997
      Years in Business:
      53
      Business Started:
      1/1/1971
      Business Started Locally:
      1/1/1971
      Business Incorporated:
      1/1/1983
      Accredited Since:
      10/15/2010
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • ePlan Services Inc
      • Paychex of New York LLC
      Business Management
      • Mr. Martin Mucci, CEO
      • Client Relations, Complaint Contact
      Contact Information

      Principal

      • Mr. Martin Mucci, CEO

      Customer Contact

      • Client Relations, Complaint Contact
      Additional Contact Information

      Fax Numbers

      • (585) 383-3672
        Primary Fax
      • (303) 830-9071
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      509 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      177 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sherry L

      1 star

      11/10/2024

      So disappointed in the PayChex company as a whole. As a new business owner, I asked for guidance and assistance with navigating a new field. Of course the sales team were great upon initial interviews and signing processes. The problems arose when I needed assistance with quarterly reports and payments to the IRS. My payroll account specialist yelled stating she was much to busy to be answering questions that should be common sense. I explained that I was not familiar with the process and need questions answered so I can respond back with my CPA. As quarterly payment due dates approached, I still did not have the answers. I requested a new payroll specialist (never took place). I was assured a manager would return my call TWICE and that never happened either. So now I will need to file late reports and and pay penalties for PayChex laxity and their responsibility. They also withdrew the funds from my account in order to make these payments, so essentially I am paying twice. I will NEVER recommend this company and regret even giving them a chance to begin with. Just awful to deal with!

      Local BBB

      BBB of Upstate New York

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.