Additional Information for ModMyMods

• JFG Technologies, LLC

• Mr. Joe Gialanella, Owner

Principal

• Mr. Joe Gialanella, Owner

Customer Contact

• Mr. Joe Gialanella, Owner

Worldwide

• CAN
• USA

• Visa, Mastercard, Discover, American Express, Paypal

• Returns & Replacements
  
  Damaged Items:
  If you receive a damaged package or product, you must notify us within 7 business days by phone to get RMA.
  Sending back damaged merchandise without an RMA voids the shipping insurance and no credit will be given. Damaged packages must be held for five days with original packaging for UPS inspection. There is an average of two week waiting time for replacement of damaged goods based upon availability of product.
  
  Returns:
  Products returned must be received within 14 days of invoice date and up to a 15% Restocking Fee will apply to refunds.
  ModMyMods will not assess a Restocking Fee for defective products or items returned for store credit.
  A qualified ModMyMods technician will examine each returned product for defects and altering before issuing your credit.
  Custom or customized products, cases, chassis, desks and test benches are returnable for repair or replacement only in the event of defect. Items cut to a specified length or manufactured to custom chosen specifications are considered custom items. This includes anything cut off a spool (tubing, wire, etc.)
  All returned items must be in new condition with all related parts including screws, manuals, etc. If you have lost, thrown away, scratched or opened sealed boxes or bags - we will not accept the return! The customer is solely responsible for shipping any returned product to ModMyMods including any shipping charges. Customer agrees to use only reputable carries capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment.
  Returns will not be accepted without a copy of the receipt/order number and a note detailing the problem within the package. 
  
  Liquid Cooling Returns:
  Due to the often delicate nature of liquid cooling items, we can only offer repair or replacement for the same item in the event of a manufacturing defect. We do not accept opened item returns on these products, so please make sure to check compatibilityand measurements before purchasing. All sales of liquid cooling components are final once the item has been opened or the original packaging altered/damaged/discarded; all factory seals are required to be intact on external and internal packaging. We offer measurements on most product pages to assist in purchasing the correct products for your needs. We specifically do this for radiators so that there is never a need for you to remove them from the package to see if they will fit. The majority of liquid cooling items are made with materials extremely prone to tarnishing and scratching and we need to ensure to each customer that they are receiving new, untouched products as we do not sell any used or open box items on our site. Cooling fluids and liquids are not permitted back due to the nature of the products and their fragility during shipping. Customized products such as reservoirs with pumps installed are considered a custom item and cannot be returned. Unopened, still-sealed liquid cooling products are subject to inspection and include up to a 15% restocking fee. All returns on liquid cooling products must be made within 7 days of receiving your order.

  Shortages/Wrong Items:
  If your package is missing an item or contains an incorrect item, you must contact ModMyMods within one business week (not including holidays) to report any shortages or mistakes. Please open and inspect your delivery immediately after you receive it, any notifications of shortages/incorrect items after 5 business days will NOT be honored. Please make sure to remove all packing material, look for small items taped to larger ones and look under the bottom box flaps before you contact. In the event that you are sent an incorrect item in your order, ModMyMods may in some instances provide a prepaid return shipping label to get the product back to us and ensure that the correct product is sent as soon as possible.

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