Business ProfileforNew York Bariatric Group

On 08/2023, I contacted NYBG for a consultative inquiry as I was considering weight loss surgery. On marginal date I was connected to practice representative *** ****** who addressed questions regarding in-network coverage and the provider being assigned to me also being in coverage. I asked my questions once more as I did not want to be a patient who was hit with surprise bills. Being given the runaround, receiving inconsistent communication and cold attitudes was a running theme with many of the staff here (in the exception of 2-3) during my time with them. The issue was dire to the extent that I emailed *********************************** who in turn forwarded my complaint to **************. The worst was with *************************** and ************************* (who was reported by the former of no longer bring with NYBG) whom I sent several emails regarding statements for $734 dated on 10/23. On 10/30/24, I received a call from another representative notifying me that NYSHIP has been approved after their negotiations with NYBG. . I have been contacting the practice since 01/24 (while I was in recovery). where ************** replied to an email I sent on 1/10/24 that she will get back to me the next business day, which she failed to do. Fast forward to my call made to her on 05/15/24, ************** explicitly snarled that "we can take care of your concerns once we receive the checks form your insurance provider. I am solely seeking a resolution for the misinformation that was provided to me by **** as they failed to inform me that NYBG was in fact not out of network. The day of my surgery checking my mailbox I was then surprised with a letter form my insurance provider that my assigned surgeon was not in network also, which I asked NYBG several time to confirm and they assured that they as well as my provider was in network. I have emails which are timestamped engagement attempts that support my claim. Thank you for reviewing my complaint in advance.Respectfully Yours,*****************************