2 Customer Reviews
Review from Alex I
1 star06/24/2024
One Star is way way way way way too much. Overpriced utility. Constant power outages. Always blames the weather, even when the weather is calm. Doesnt invest in properly maintaining the infrastructure (like pruning and cutting problematic trees) or upgrading the infrastructure. Winds, rain, snow, hurricanes are nothing new in this area, but for some reason (for example) wooden poles are still replaced by wooden poles, instead of cement ones. Basically the response is well blame Mother Nature. Its 2024. Response time is incredibly slow. NY State politicians ( and every state politicians) should enact legislation that will make this maggots be held accountable for not bringing the electrical grid up to date.
Orange and Rockland Utilities Inc. Response
06/25/2024
Thank you for your review. At Orange and Rockland Utilities Inc. service reliability is of utmost importance to us. The utility is continually assessing our transmission and distribution systems for ways to improve our service. Where possible storm hardening throughout our service territory occurs as prevention to power outages as best as can be identified. With an overhead system exposed to the elements, power outages are anticipated occurrences mitigated as they occur. Additionally, our ******************************** completes cyclical tree trimming on a three-year rotation and responds to customer inquiries as they are received by ***************** Although our efforts may not reflect immediate results, we strive to provide positive customer experiences through all of our interactions. If there is anything specific you would like to address, please do not hesitate to contact our *************************** at ************ from Monday through Friday between 8 AM-7 PM Monday Friday (except holidays).Review from Tani W
1 star09/22/2023
As an individual investor in orange and rockland utilities **** company trust department has been furnish with proper information to send intrest payments and all proceeds to the rightful/lawful owner each month, or send to the Treasury as instructeded too, and not one person in the company comphrend any of the language one speaks on this regards, so they dismissed all one said , so ill make it my due diligence to put this out on all public platform, im sure the ones who understands may respond. O&R was sent numerous of instructions with proper endorsement according to 31CFR for setting the accounting on the public side. Heard nothing to that regards. There is so much more to say, but ill leave it at that. Do better and give the "investor " in your company their fair share intrest, as I revoked all rights and intrest given to this company.Orange and Rockland Utilities Inc. Response
09/25/2023
Despite numerous communications and instructions, *******************, who is not a shareholder in the company, persists in attempting to pay her O&R bill through an improper endorsement arrangement. As O&R has instructed ********************, O&R accepts cash, check, negotiable money orders, and payments via debit card or credit card, as valid forms of payment. ******************** has not heeded the utility's direction.
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