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          Find a Location

          Orange and Rockland Utilities Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Orange and Rockland Utilities Inc.

              390 W. Route 59 Spring Valley, NY 10977

            • Orange and Rockland Utilities Inc.

              15 Jersey Avenue Port Jervis, NY 12771

            • Orange and Rockland Utilities Inc.

              500 Route 208 Monroe, NY 10950

            Business ProfileOrange and Rockland Utilities Inc.

            Utility Contractors
            Multi Location Business

            Contact Information

            390 W. Route 59

            Spring Valley, NY 10977

            Visit Website
            (845) 352-6000

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            27 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 129

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Orange and Rockland Utilities Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Orange and Rockland Utilities Inc.

                390 W. Route 59 Spring Valley, NY 10977

              • Orange and Rockland Utilities Inc.

                15 Jersey Avenue Port Jervis, NY 12771

              • Orange and Rockland Utilities Inc.

                500 Route 208 Monroe, NY 10950

              Location of This Business
              390 W. Route 59, Spring Valley, NY 10977
              BBB File Opened:
              9/24/2004
              Years in Business:
              129
              Business Started:
              1/1/1895
              Type of Entity:
              Corporation
              Alternate Business Name
              • Rockland Electric Company
              • Pike County Light & Power Company
              Business Management
              • Mr. Stephen Bram, CEO
              • John D McMahon, President
              Contact Information

              Principal

              • Mr. Stephen Bram, CEO
              • John D McMahon, President
              Additional Contact Information

              Fax Numbers

              • (845) 577-3662
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              27 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/31/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              My account is on auto-pay.I have a credit in the amount of$608.03 and they are refusing me the full refund unless I provide them with a copy of my bank statement, which doesn't make sense because their records show my bank. I have received refunds in the past and there has never been a problem. I see no reason for them to need a copy of my bank statement,
              Read More
              Read 26 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Alex I

              06/24/2024

              One Star is way way way way way too much. Overpriced utility. Constant power outages. Always blames the weather, even when the weather is calm. Doesnt invest in properly maintaining the infrastructure (like pruning and cutting problematic trees) or upgrading the infrastructure. Winds, rain, snow, hurricanes are nothing new in this area, but for some reason (for example) wooden poles are still replaced by wooden poles, instead of cement ones. Basically the response is well blame Mother Nature. Its 2024. Response time is incredibly slow. NY State politicians ( and every state politicians) should enact legislation that will make this maggots be held accountable for not bringing the electrical grid up to date.

              Orange and Rockland Utilities Inc. Response

              06/25/2024

              Thank you for your review. At Orange and Rockland Utilities Inc. service reliability is of utmost importance to us.  The utility is continually assessing our transmission and distribution systems for ways to improve our service. Where possible storm hardening throughout our service territory occurs as prevention to power outages as best as can be identified. With an overhead system exposed to the elements, power outages are anticipated occurrences mitigated as they occur.  Additionally, our ******************************** completes cyclical tree trimming on a three-year rotation and responds to customer inquiries as they are received by ***************** Although our efforts may not reflect immediate results, we strive to provide positive customer experiences through all of our interactions. If there is anything specific you would like to address, please do not hesitate to contact our *************************** at ************ from Monday through Friday between 8 AM-7 PM Monday Friday (except holidays).
              Read 1 More Customer Review

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

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