Business ProfileforSpeedy Sticks, LLC

I talked to someone yesterday and a supervisor was supposed to call me back . I put in a request for a visit for bloodwork for my mother on Friday the Monday . It said it was $150 and someone would call me to finalize and confirm the appointment. No one ever called and on Sunday I received a receipt for a transaction of $200 . I called first think Monday to cancel because no one had even called to say she would be seen and no one was authorized to charge more . The woman I spoke with said I was being charged the full amount because it was a same day cancel and the extra was because of location . In your own facts questions and answers page it says there are no other fees and the fee listed is the only fee .

Hello ***************** Thank you for bringing this matter to our attention. I apologize for any confusion or inconvenience you experienced regarding your mother's bloodwork appointment.I understand your concern regarding the discrepancy in the quoted price and the final charge. Please allow me to clarify that our pricing structure includes a flat rate for the location, which varies depending on the distance traveled for the appointment. This is clearly outlined on our website, where you can input the address to view the applicable rate.Regarding the cancellation fee, we do have a policy in place that states cancellations made within 24 hours of the scheduled appointment are subject to a full charge. This policy is intended to cover the costs associated with reserving our team's time and resources for the appointment.However, I acknowledge the frustration caused by the lack of communication and the unexpected charge. I will personally review the details of your case to ensure that our processes are being followed correctly and that any necessary adjustments are made.In light of this situation, I would like to offer you a credit towards a future appointment. Please let me know when you would like to reschedule, and we will ensure that everything is handled smoothly.Please feel free to reach out to me directly if you have any further questions or concerns. Your feedback is valuable to us, and we strive to provide the best possible service to our clients.