Business ProfileforShip Auto Now LLC
Current Alerts For This Business
On June 28, 2023, BBB contacted Ship Auto Now LLC regarding a high volume and pattern of serious complaints. BBB received complaints alleging: Consumers are being notified that a contracted price for service is being increased by hundreds of dollars even after verbally being told it wouldn’t increase, sometimes just days before the service is to provided.
We have also identified a pattern in your responses to complaints stating that your contract has a provision in it that justifies the increase, and if the consumer is not happy, you can refund the deposit.
BBB notified Ship Auto Now LLC about the pattern of complaints and asked the business to voluntarily cooperate in eliminating the pattern by providing a written response outlining the specific steps it would implement in order to avoid similar complaints in the future. BBB also requested general information including the names & full contact information of the business’ principal officers and responsible management, associations with other businesses and a completed BBB Standard Business Questionnaire.
The business responded to the pattern of complaints with the following statement:
Our Business model is designed in such a way that sometimes there could be a change in the initial quote we offer to the customer.
We are Auto Transportation Brokers, so when the customer calls in to move their vehicle we look into the systems/tools to check recent moves that happened in the same route and give an estimated price accordingly. However, at the end these are the drivers who actually dictate the price and our job is to get back to the customer and inform them about the price the drivers are demanding for it. Then we do negotiations with both Drivers and the customers and try to move their vehicles at the best price possible and make sure the vehicles are safely transported. Even then if the customer does not wish to proceed, they have the right to get their money back from us if they paid us upfront.
We do understand the pricing is a big concern for the consumers and we are training ourselves and the employees to improve on it so that we can become more satisfactory to our customers.
Additional business information
Better Business Bureau investigated Ship Auto Now LLC because we identified a pattern of complaints from consumers. Our initial contact was on July 26, 2024, asking for the following: list of all locations both physical and remote, standard business questionnaire to be completed, number of employees, correct phone contact for business, and some other general questions. Furthermore, we requested answers to: scheduling delays, logistic failures, answers to refunds, and cancellation fees. As of August 30, 2024, Ship Auto Now LLC has not responded regarding the questions or complaints we have addressed. BBB has concerns about business' practices and urges consumers to use caution based on the lack of responsiveness from that business.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 27 Farmview Ln, Waterford, NY 12188-1431
- BBB File Opened:
- 8/24/2022
- Years in Business:
- 2
- Business Started:
- 1/25/2022
- Business Started Locally:
- 4/1/2022
- Business Incorporated:
- 2/4/2022
- Type of Entity:
- Limited Liability Company (LLC)
- Additional Contact Information
Phone Numbers
- (201) 600-0888Other Phone
Email Addresses
- Primary
- Complaint
- (201) 600-0888
Customer Complaints
53 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/25/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Customer Reviews
72 Customer Reviews
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Most Recent Customer Review
Emily G
1 star11/19/2024
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