Additional Information for Simply Good Stuff, Inc.

On Dec. 20, 2019, and Jan. 3, 2020, BBB attempted to contact Simply Good Stuff Inc. regarding a high volume and pattern of serious complaints. BBB has received complaints in the past 36 months alleging late or non-delivery of items ordered as well as the inability of the consumer to reach your company. 

BBB notified Simply Good Stuff Inc. about the pattern of complaints and asked the business to voluntarily cooperate in eliminating the pattern by providing a written response outlining the specific steps it would implement in order to avoid similar complaints in the future. BBB also requested general information including copies of refund policies, the names and full contact information of the business’ principal officers and responsible management, copies of its promotional and advertising materials, the physical address of its principal office, copies of required competency licensing and a completed BBB Standard Business Questionnaire.

As of Feb. 7, 2020, Simply Good Stuff Inc. responded with the following statement about the pattern of complaints:

"We intend to make every effort to maintain higher levels of customer service, with faster response times. We did get a bit overwhelmed by volume over the last couple of months, but we are working to eliminate any trouble in this area going forward. We do appreciate your concern, and we are thankful for your pursuit in making sure we address these outstanding customer concerns. Please let us know if you need anything further."