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          Find a Location

          Wellsville Carpet Town Inc has 18 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Wellsville Carpet Town Inc

              1429 Olean Portville Road Westons Mills, NY 14788

            • Wellsville Carpet Town Inc

              575 Alberta Dr Amherst, NY 14226-1139

            • Wellsville Carpet Town Inc

              901 Lackawanna Ave Horseheads, NY 14845-2218

            • Wellsville Carpet Town Inc

              650 Hylan Dr Rochester, NY 14623-4253

            • Ashley Furniture HomeStore

              7840 Plaza Blvd. Mentor, OH 44060

            Business ProfileWellsville Carpet Town Inc

            Furniture Stores
            Multi Location Business

            Contact Information

            1429 Olean Portville Road

            Westons Mills, NY 14788

            Visit Website
            (716) 373-3300

            Customer Reviews

            1.18/5

            Average of 22 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            100 complaints closed in last 3 years

            19 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers home furnishings.

            Business Details

            This is a multi-location business.

            Find a Location

            Wellsville Carpet Town Inc has 18 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Wellsville Carpet Town Inc

                1429 Olean Portville Road Westons Mills, NY 14788

              • Wellsville Carpet Town Inc

                575 Alberta Dr Amherst, NY 14226-1139

              • Wellsville Carpet Town Inc

                901 Lackawanna Ave Horseheads, NY 14845-2218

              • Wellsville Carpet Town Inc

                650 Hylan Dr Rochester, NY 14623-4253

              • Ashley Furniture HomeStore

                7840 Plaza Blvd. Mentor, OH 44060

              Location of This Business
              1429 Olean Portville Road, Westons Mills, NY 14788
              BBB File Opened:
              2/24/1994
              Years in Business:
              38
              Business Started:
              1/1/1986
              Business Started Locally:
              1/1/1986
              Business Incorporated:
              6/28/1971
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Ashley Furniture Home Store
              • Carpet Town Carpet One Floor & Home
              • Ashley Furniture Outlet
              • Ashley Furniture Home Store Distribution Center
              • WCT Inc.
              Business Management
              • Mr. Timothy Quinn, President
              • Ms. Kathy Smith, Managing Partner
              • Mr. Thomas E. Kane, CEO
              • Mr. Joseph Yorke, Westons Mills and Amherst General Sales Manager
              • Mr. Anthony Owens, Greece General Sales Manager
              • Mr. John Kopera, Johnstown General Sales Manager
              • Ms. Trish Modic, Altoona General Sales Manager
              • Ms. Paula Duncan, Brooklyn General Sales Manager
              • Mr. Gregory Losey, Batavia Call Parkway Facility Manager
              • Mr. Mike Melaro, Director of Branding Messaging
              • Ms. Kate Wolcott, Creative Services Manager
              • Ms. Bonnie Hoag, Customer Relations Manager
              Contact Information

              Principal

              • Ms. Kathy Smith, Managing Partner
              • Mr. Thomas E. Kane, CEO

              Customer Contact

              • Ms. Bonnie Hoag, Customer Relations Manager
              Additional Contact Information

              Fax Numbers

              • (716) 373-1824
                Primary Fax
              • (716) 961-2309
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              100 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/21/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I've been paying $52.00/month on furniture purchased several years ago. This was the agreed upon payment amount. Somewhere there was a 1.99 increase, that was sent to collections. This increase has now compiled a debt of over $100.00. Im being called daily to collect the balance, but no one can agree on a number I need to pay. I asked for a statement in writing that once I pay this fee my balance will go back to $52.00 per month. No one can provide it. On a personal note, its a stupid problem because I DONT EVEN HAVE THE FURNITURE ANYMORE! When we purchased it, i was told the warranty would move with the furniture.... apparently its the exact opposite - us moving voided the warranty. The bed didnt even last a year. We called Ashley when we moved to come and disassemble/reassemble and we were told that wasnt an option and to do it our selves. We did. But since we did, it voided warranty. Ive been paying for a very expensive lesson learned, which is not great but whatever. I will not be harassed over an amount that i cannot be given in writing, for a product ive been paying DILLIGENTLY AND CONSECUTIVELY on EVERY MONTH FOR YEARS because of some random increase of $1.99 one time. I need someone to make it make sense, and provide me information in writing that it will not happen again before i pay anymore than the $52.00.
              Read More
              Read 99 More Complaints

              Customer Reviews

              22 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Christine S

              09/03/2024

              We bought a bed from Ashley Furniture in Winchester, VA last year & it actually was a good bed until we moved a month ago & the middle support beam fell apart. Long story short, after trying to rig up a middle support, we decided to cut our loses & get another bed. We bought the next new bed from Ashley Furniture in Winchester, as well. Our salesman was a great young man! However, once the delivery men assembled it & we laid the mattress on it, the middle support beam popped off. This happened when our dog jumped on it. We hadn't even laid on it yet! My husband fixed it. Our 2nd night, I rolled over not even an hour after going to bed & the left side of the bed collapsed. We took pictures for customer service to evaluate & laid our mattress on the floor to sleep on. My husband examined the bed & determined the left frame was actually warped, plus the screws they used were way too short. He got larger screws & fixed it. I sent all info & pictures to Ashley customer service as I had been guided to do. Days later I received a call stating it was not a manufacturer defect & we'd be responsible for buying new parts, plus the cost of the repair technician. We had the bed 2 nights, & 2 nights there were issues, yet it was deemed not a manufacturer defect?! It's completely unacceptable. I'm spreading the word about the poor quality & poor customer service. We will never purchase from Ashley Furniture again.
              Read 21 More Customer Reviews

              Local BBB

              BBB of Upstate New York

              More Info on Local BBB

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