Business ProfileforCreative Scapes Lawn & Landscaping, LLC

Document uploaded and is an outline and a description of the issue. The original proposal was for $821.11. I had requested dormant pruning of bushes that is done when bushes are dormant in February or March. Also confirmed that the proposal was for a dormant pruning. This means that the bushes should be cut way down - a common term in the gardening/landscaping industry. Also, said that I wanted to be there numerous times in emails and on the phone, when the work was scheduled because of a prior experience with them. On Feb 13, 24 they sent me a text saying they would be there that day. I said do not come today that I want to be there. They came anyway and trimmed the bushes and not a hard or dormant pruning that I requested - just a trim and left dead sections and branches. They send kids to do the work. After a bunch of emails going back and forth with a lot of excuses and blame I called the office. Owner returned the call. I could tell he was nervous because he was talking a lot and overcompensating for himself – basically nervous chatter. When the conversation got to the point was using analogies that did not apply to this situation asking if I read the proposal. He also let it slip that he just thought I wanted the same thing done as was done the last time (In 2022). Also, the horticulturist said that if they returned to do the dormant/hard pruning that it should be done within the next 2 weeks. In an email he wanted an additional $177, on the phone he said $150. I countered and said I would meet him half way with $75. He did not reply. This has not been done or resolved. As a customer, a woman, that is almost 70 years old I was treated very disrespectful. No one who is spending their budgeted money for a service should be treated this way. Not once did he admit that he made a mistake or sincerely try to resolve the issue. Instead, he waited for the 30 day due date to pass and send a new invoice with a 3% upcharge. This was intentional.