Customer ReviewsforHolman Motors, Inc.

We purchased a brand new camper a month ago. Since day 1 we’ve had issues & Holmans states they will not resolve the issue, our insurance will have to take care of it or we will have to pay out of pocket in order to have it fixed. Even though we purchased the warranty & GAP Insurance, were told that was valid for any issues we had with the camper for the first few years. We’ve had nothing but trouble with contacting the dealer as well. They said they’d send someone out to look at it that week we called & no one showed so we called again & now it’s “we’ll send someone out for a minimum of $300 to look” but we already spent X amount of money to have it delivered to us. I’m not usually one to complain but when you spend that type of money on something that’s brand new & then end up having to out of pocket more money after a day of having it… overall I’m not very happy with the purchase in general & I wouldn’t recommend this business to anyone.

We appreciate the opportunity to respond to ******* ********** concerns regarding their recent travel trailer purchase. It’s always our goal to provide quality service and ensure that every customer is satisfied with their purchase, and we regret that they feel their experience did not meet those expectations. However, we would like to clarify the situation and provide additional context about the steps we have taken to assist ******* ********. 1. Prompt Response to Reported Issue: On the day ******* ******** initially reported the electrical issue, our technician made multiple phone calls in the morning and afternoon in an attempt to assist with troubleshooting. Unfortunately, these calls were not answered, and voicemails were left requesting a callback. Once we were able to reach the customer, we promptly offered to send a technician to their location. We also explained that if the issue was found to be non-warrantable, the customer would be responsible for the service call fee. 2. Evaluation of the Electrical Issue: When the customer brought in the electrical component, they presented an energy management system (not a power converter as initially mentioned). After inspecting the system, we found that it had taken an electrical surge, which caused internal damage. This type of issue is not covered under the manufacturer’s warranty, as it was the result of an external surge rather than a manufacturing defect. We located a replacement part for the customer and offered to complete the service and installation at their home for a service call fee, as per our policy. The customer elected to purchase the part directly from us without scheduling a service call. 3. Service Call and Warranty Coverage: We want to ensure transparency with all our customers. Warranty coverage for travel trailers includes repairs completed at the dealership. In cases where customers request that repairs be done at their home, a service call fee applies. This is standard practice across the industry. As the energy management system was determined to have suffered internal damage, it fell outside the scope of warranty coverage. We communicated this clearly to ******* ******** and gave them the option to proceed with the repair or to purchase the part, which they chose. At Holman, we pride ourselves on clear communication and doing everything possible to assist our customers within the bounds of their warranty coverage. We understand that dealing with repairs on a new purchase can be frustrating, and we are always available to provide guidance and support. If ******* ******** would like to further discuss their concerns or reconsider our offer to assist with repairs, we would be happy to have a conversation to find a resolution. We hope as this clarifies the situation, and we remain committed to resolving any concerns the customer may have.

BUYER BEWARE! They don't care about your safety!After going through posted reviews here, its obvious they aren't concerned about anything but glowing reviews since they never respond to any that aren't. Having said that I will make sure to get the attn of as many people as possible by also publishing this review on the BBB site and ****. I bought the camper around the first of Nov 2023. I waited this long to make sure I had everything covered on the problems.Before I could pick up my camper, they had to do a safety check and check working order of everything else. Don't think they have any idea what that actually involves and not even convinced they did it despite asking for a third day to do it, in the service managers words, "I want to check it over good without being rushed."When I went to pick it up, the propane regulator was leaking and reeked of propane. Since the tanks were empty when I looked at the camper, I wasn't able to check working order of anything. Once I got back home and started checking things, found the fridge not working on propane. Had to make another trip back there, (90 miles) which they did fix and informed me they performed a propane system pressure test which told me they hadn't done that before I picked it up the first time as they would have found the leaking regulator. The propane tanks were both outdated and needed recertified before filling. Obviously, the dealer wasn't concerned about this detail when their team filled them at the dealership. Last I knew there was a law keeping dealers from filling outdated tanks.Bad relief valve in the hot water heater. The weld on the right rear spring hanger to frame weld was broke which could be dangerous and cause an accident. The propane tank holder had small heads that were almost to pull through which could have allowed the propane tanks to fall off the front while traveling which would be a disaster and dangerous. These people are obviously not concerned about anyone's safety!

We are writing in response to your recent communication regarding your purchase experience with Holman Motors. Firstly, we would like to express our sincere apologies for the inconvenience and dissatisfaction you have experienced with your used **** ******** Travel Trailer. As a reputable company, we take customer feedback very seriously, and we are committed to resolving this matter to your satisfaction. We understand that you have encountered issues with the LP system and the refrigerator not functioning properly on gas, only on electric. Please know that this falls short of the standards we strive to maintain, and we sincerely regret any inconvenience this may have caused you. Upon reviewing your case, we acknowledge that there were lapses in our inspection process, and we take full responsibility for this oversight. It is our policy to ensure that all pre-owned vehicles undergo rigorous inspections to identify and address any potential issues before they reach our customers. Regrettably, in this instance, our procedures were not followed as they should have been. Once again, we apologize for any frustration or inconvenience this situation has caused you. Your satisfaction is of the utmost importance to us, and we appreciate the opportunity to make this right. We look forward to resolving this matter to your satisfaction and restoring your confidence in our company. Sincerely Luke H***** Fixed Operations Manager

To repair the broken weld, replace the hot water heater relief valve, replace the propane tanks and properly secure the propane tank bracket came to $390 not including the $40 in gas making the return trip to the dealer that didnt check that everything was actually working and safe to make a trip with