Business ProfileforHolman Motors, Inc.

We purchased a brand new camper a month ago. Since day 1 we’ve had issues & Holmans states they will not resolve the issue, our insurance will have to take care of it or we will have to pay out of pocket in order to have it fixed. Even though we purchased the warranty & GAP Insurance, were told that was valid for any issues we had with the camper for the first few years. We’ve had nothing but trouble with contacting the dealer as well. They said they’d send someone out to look at it that week we called & no one showed so we called again & now it’s “we’ll send someone out for a minimum of $300 to look” but we already spent X amount of money to have it delivered to us. I’m not usually one to complain but when you spend that type of money on something that’s brand new & then end up having to out of pocket more money after a day of having it… overall I’m not very happy with the purchase in general & I wouldn’t recommend this business to anyone.

We appreciate the opportunity to respond to ******* ********** concerns regarding their recent travel trailer purchase. It’s always our goal to provide quality service and ensure that every customer is satisfied with their purchase, and we regret that they feel their experience did not meet those expectations. However, we would like to clarify the situation and provide additional context about the steps we have taken to assist ******* ********. 1. Prompt Response to Reported Issue: On the day ******* ******** initially reported the electrical issue, our technician made multiple phone calls in the morning and afternoon in an attempt to assist with troubleshooting. Unfortunately, these calls were not answered, and voicemails were left requesting a callback. Once we were able to reach the customer, we promptly offered to send a technician to their location. We also explained that if the issue was found to be non-warrantable, the customer would be responsible for the service call fee. 2. Evaluation of the Electrical Issue: When the customer brought in the electrical component, they presented an energy management system (not a power converter as initially mentioned). After inspecting the system, we found that it had taken an electrical surge, which caused internal damage. This type of issue is not covered under the manufacturer’s warranty, as it was the result of an external surge rather than a manufacturing defect. We located a replacement part for the customer and offered to complete the service and installation at their home for a service call fee, as per our policy. The customer elected to purchase the part directly from us without scheduling a service call. 3. Service Call and Warranty Coverage: We want to ensure transparency with all our customers. Warranty coverage for travel trailers includes repairs completed at the dealership. In cases where customers request that repairs be done at their home, a service call fee applies. This is standard practice across the industry. As the energy management system was determined to have suffered internal damage, it fell outside the scope of warranty coverage. We communicated this clearly to ******* ******** and gave them the option to proceed with the repair or to purchase the part, which they chose. At Holman, we pride ourselves on clear communication and doing everything possible to assist our customers within the bounds of their warranty coverage. We understand that dealing with repairs on a new purchase can be frustrating, and we are always available to provide guidance and support. If ******* ******** would like to further discuss their concerns or reconsider our offer to assist with repairs, we would be happy to have a conversation to find a resolution. We hope as this clarifies the situation, and we remain committed to resolving any concerns the customer may have.