19 Customer Reviews
Review from Martha P
1 star09/24/2024
This company said they had top rating from the BB something like 15 years in a row. Communication was terrible. We were told our new porch would be demolished and rebuilt in May. As the month progressed I called and was told the salesperson would contact me. Days later he called and gave us a starting date. The crew did not show up on that date until late afternoon. After that we never knew when they would return. I had to call more than once to find out when they were going to be back. On the days they showed up, it was always mid afternoon and then they worked a few hours. The job took much longer than we were initially told. The brick work looks OK but cement dripped down the sides. There is an area in a corner (luckily away from the house) where water pools. A gap under the threshold was left unfinished. The foreman never came back, as promised, to check the work. We went through our city's building department to get after them to come finish it. We are not happy with the way that was finished. The caulking looks messy.Review from Diane D
3 stars09/12/2024
I am highly disappointed in their customer service. We signed the estimate to start the work & was told it would take about 2 wks before they got the slab to do the front stoop. 7 wks later, after several text messages stating next week, the work was finally started & completed. Turns out, which we didn't notice due to dust & debris, there is a crack & chip out of the top part. I advised the owner of same and was told, that he will have the installer come out the following week. That week past and was told yes I am aware he didn't come out, will be out the following week. Needless to say, it's now been radio silence for 2 wks. I have since requested a refund of $100 so that we can do the repair ourselves. Based on their track record, I'm doubtful I will get a response. It may not be a large job for them, but it is to us.Review from John S
1 star08/16/2024
DO NOT use this company they do very BAD work i am NOT happy with the work they did at my houseReview from Sandra Lee D
5 stars08/15/2024
Family room patio glass doors! Best company ever.! Highly recommended. Excellent job!!!Review from Daniel M
5 stars08/13/2024
I hired Class 1 Pavers and Remodelers to lay down concrete for a back patio and drive way extension. From the very beginning to the very end, they were absolutely amazing to deal with. They were even available on weekends to discuss scheduling and arrangements for the work to be done. Furthermore we had deal with tornado weather and they were still out the very next day to get as much of the work done as possible with limited equipment and power outages in the surrounding areas that lasted for days. They did everything in their power (non pun intended) to prevent delays with the job despite the server weather conditions the area was hit with. The quality of work was amazing and could not be more happier with the finished product. Lee and Bob (and his crew) were an absolute pleasure to deal with throughout the process and took every opportunity to educate me as a customer on why the work had to be done a certain way while also explaining all options. I would refer anyone to them. And I will be a returning customer as I also have some minor remodeling work that needs to be done.Review from Lee A
5 stars08/13/2024
Class 1 Pavers did my gutters and downspouts, the installers were courteous and efficient! The gutter guards came with a 20 year guarantee, if they ever clogg they will come out and clear them. Also that guarantee will transfer to the new owners if it’s sold. Very happy with these guys!!Review from dave b
1 star07/20/2024
We signed a contract back in april 2024, work was supposed to start the week of july 4th, they called that monday and said they would be here the week of 15th, no call no show. we called and left a message saying their services are no longer needed. $8600.00 for a small brick porch is a little high!Review from Lisa M
1 star07/10/2024
They are way over priced and will rip you off. They installed a shower unit for 4800 and it was not what we expected and they did nothing to remidy the situation. They are liars. They said we would have a upgrade and it was the same shower we had. The unit itself was $500 and the door was $200. It was not 4,800 worth of work. Howard would not give us any details on how much the shower and the door was. He said that's not how they do business. So left us in the dark, why we paid what we did. He just gave us a bill that said 4,800 and not a breakdown off the work. Also he was irrogant and rude. I would like to now were the 4,800 came from. I don't think that is too much to ask when you are spending your hard earned money. I would not recommend them to anyone.Review from Kenneth D
5 stars07/01/2024
Ok they removed replaced 8 old windows. The job was done professionally and in a timely manner. I am very satisfied with the results from start to finish.Review from Kenneth D
5 stars06/04/2024
Great job. Anttention to detail was on point and the transfomation to my driveway was like night and day. They were not only professional in the preperation, but also very engaging, Great Job!!!!
Class 1 Pavers & Remodelers, LLC Response
06/05/2024
Thanks for the business! We give you 100 percent
Customer Review Rating
Average of 19 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.