Business ProfileforCasualty Restoration Services LLC

Totally agree with the other person who left a review- Do not use this company. They can respond and try to put the nlame on the customers, their house, blah, blah, blah. No reputable company would do that. We used them after getting a quote through ouri insurance company when a huge tree fell on our home. The roofing team did great, but the team that put on the gutters was the worst I could imagine. They would work a little and then claim they had to leave to respond to an emergency. I was given this excuse 4 times. It took 3 trips just to put about 15 feet of gutters and 2 downspouts on the front of my home. After the second trip I advised that they were leaking and was told they had to seal them, which they did......with silicone caulk that is used on bathtubs/showers. There are gaps at the ends (gutters were too short) and the gutters are not level so they are not draining and continue to leak. I wasn't sure how bad it was till we hired someone to inspect it. The project manager begged me to let them make it right and I applaud him for that, but there was no way I would allow these people on my property again. My neighbors even asked me these guys were professional contractors becausethey were seen just sittingin my driveway when I wasn't home. We left a voicemail for the owner ******************* when we finally got a **** but he didn't respond. Pay the extra money for professional installers with a well known company that will do it right.

We would like to be perfect 100% of the time, but it s not always possible. In this instance, we had an (ex) employee issue and offered to send in another team to fix the gutters, once we found out about the problem. All our work is warrantied and we certainly are not running away from the responsibilities, hence asking to allow us to come in and fix our mistake.