Additional Information for Value City Furniture

We accept Visa, MasterCard, American Express, Discover and our private label credit cards. Please note we cannot accept credit cards issued outside the United States and Canada for online orders at this time.

Should you wish to cancel your order, please refer to the following policies:
Refunds "Prior" to Delivery or Pick Up
You may cancel your order and ask for a full refund prior delivery or pick up. A full refund will be issued to the original method of payment.
To cancel your order, simply call a service representative, or, if you prefer, e-mail us at  websupport@asfurniture.com
Refunds "After" Delivery or Pick Up
After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for full refund, less delivery and restocking fees, so long as it is returned or exchanged within 7 days of pickup or delivery. 
Except where prohibited by law, a 15% restocking fee may be charged on returned merchandise or cancelled orders. If a restocking fee is not charged, your refund will include taxes paid and the cost of any additional protection or warranty programs purchased.* 
To be eligible for return, except where prohibited by law, and unless your merchandise qualifies for replacement under a promotional program, Mattresses and Box Springs must have law tags attached, be in their original, sealed factory wrapping, and be in sanitary condition, clean and free of tears, burns and stains of any kind. Refunds may only be made if merchandise is in "as-new" condition. "AS-IS" and "One Only" items are not refundable or exchangeable. 
Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. If your original payment was a cash payment and your refund exceeds $250, a refund check will be issued by our Corporate Office within 10 days and will be mailed to you by the store.