Business ProfileforCenterville Cleaners Coin Laundry

Laundrymat itself is good. Machines are effective. Comfortable and clean environment. Free wifi and reasonably priced snacks. They do use generic cleaning products with small portions. What is something I do not recommend is their laundry services. I opted for a two day service. The items were washed and folded, however one of the shirts were bleached. I went inside to speak to the owner there. She was rude and nasty! Didn’t bother getting off the phone to talk to me, she acted as if I bothered her because I interrupted her gossiping over the phone. She told me to provide proof that I paid for the shirt, which I did via an app I purchased it on, and she said the shirt was one years old (it’s actually 10 mos old), and it wasn’t that important. She stated that she would check with one of her girls and possibly give me half off for the price of the shirt that they ruined! Stating over and over that the shirt was over was close to a year old and it wasn’t that important. It was important! It was my son’s previous cycle martial arts uniform! We collect those. She did not care to hear this and did not bother to make eye contact, apologize, or attempt to seem remorseful. Very nasty, scowling at me, acting as if I was the dirt on her shoe. It’s been close to a week, haven’t gotten a call, email, anything to rectify this. Wasn’t really expecting to. I will never, ever, go to that establishment again. There are other washing machines and laundry services in the area and I would not, use that one. If you are OK being treated like trash and like a second class citizen then yes possibly. But as an owner of two businesses, I know that’s no way to treat a customer. Even reading the responses they make to reviews that aren’t 5 stars, will tell you what you need to know about their customer service. If you do decide to go on, do know that you run the risk of your clothes being ruined as well as getting crappy Customer Service as well. Do not recommend.

Shantell, You are correct, the Laundromat is good, not only good but excellent. We provide an excellent coin op enviroment for customers to wash their own laundry and we also provide an excellent Wash, Dry and Fold service. We DO NOT use generic laundry products. As far as the portions used, the amount goes right along with the size of the load being washed. When you spoke with me, I was not on the phone gossiping, I did make eye contact with you and yes, I did ask if you had a receipt of how much you paid for the garment you state we ruined. The receipt that you presented to me off of your phone showed a date of April 2023. That is 15 months ago, I NEVER stated that "it wasn't that important". The garment looked worn and older. My staff is very good about letting me know of any issues that may arise and this was not one of them, I did ask you what you were wanting and you stated simply, "to let me know". I did speak with my employee who processed your order and she stated upon folding that there was no shirt that looked like what you presented to me. I am sorry you are not pleased.

Julie, You are not sorry I am not pleased. Matter of fact, you have presented not one, but two untruths in this “response” alone. The shirt was purchased in August. August the 21st to be exact. Do not forget that I have the receipt and can provide proof to you (again) as well as this platform. Secondly, you reporting that you use name brand products is also something that you told me before I used your services. However, with my own eyes, I saw the jumbo-sized, Kirkland products being used to launder other customers’ products. So, unless you used Tide/Brand Name for me, and only me, I can conclude that that isn’t true as well. Lastly, it doesn’t matter if the shirt was “old” to you. It served as great importance to me, and as a business owner, if your staff ruined property that was paid you to clean, you should at the least try and rectify it. You, as a human (who does not know me, my story, or my son’s journey), do not get to decide what items are of importance to another person. You are not entitled to do that and at your age, you should know better. Instead, your response to this was that your employees didn’t know anything about the shirt (which you did not take a photo of the shirt to present to them. I’d assume that they see hundreds of shirts per week…you didn’t even do your due diligence to even attempt to LOOK like you tried). Furthermore, you, in fact, did not ask me what I wanted, because if you did, I wouldn’t be here writing this response. It would have been rectified instead of me having to go directly to my credit card servicer and refute the cost of the shirt. Please do better. No only with your business acumen-ship, but in your abilities to be truthful when confronted. Have the day you deserve, Julie.