Business ProfileforUlmer's Auto Care

This complaint is for Ulmer's Auto Care at *** ******** ******* *** ********* ** *****. I did not get my repairs approved through ******** Warranty for work done by Ulmer's. According to ********, Ulmer's had already done the work when their inspection team arrived because I gave approval, which is correct but incomplete. They took advantage of my approval and did not perform the job properly despite assuring me they would. I gave approval on 06/12/24 at 11:11 AM EDT, but later realized I had warranty coverage from ********. I shared details with Ulmer's on 06/12/24 at 12:07 PM EDT when I picked up the loaner car. The Ulmer's employee said he would handle it and did not need my assistance. I further shared my warranty details via email Ulmer's never called me with updates. I called them almost every other day to inquire about my car and warranty From 06/12/24 onwards, I never received a call from them. I found out on 06/18/24 that the warranty was denied because the job had already been done. I only found this out upon calling them This was my first experience using the ******** Warranty Whenever I called Ulmer's, they said they were working on the warranty and would call me with an update but never did I picked up the car on 06/18/24, expressing my concern, and was offered a 10% discount by a different employee. I want a 50% refund on my bill After picking up the car on 06/18/24, I spoke to Ulmer's again on 06/19/24 and requested they replace the old parts for the warranty company to inspect. ******** mentioned the parts needed to be installed in the car for inspection. I did not approve discarding old parts. Ulmer's said they did not have the parts but would check and get back to me. No update was provided Their business practices are questionable ******** Warranty covers: Diagnostics: First hour is covered Labor on all covered repairs Cooling System: Electric radiator fan motor, Fan, Radiator, Thermostat Drive Axle: Drive shafts Steering: Tie rod ends