ComplaintsforJeff Wyler Superior Kia

• Initial Complaint

  09/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On August 20th, 2024, I purchased a **** **** ******* online from this business. This was an out of state purchase, so I paid to have it delivered to my home, and received delivery on September 9th, 2024. On September 16th, 2024, with less than 100 miles even driven, the check battery light went on, and I managed to drive it to my auto mechanic shop. They inspect, and take pictures of everything they find. They found needed repairs just to make it safe to drive of $6050.00 that I had to have done within one week. Two examples: The brake pads were slapping against the grooved rotors. A rear shock was leaking. Rusted, unsafe steering parts. Additionally, they found it needs a heater core replaced and gave an estimate of $1700.00 for that. At no time were any of these items disclosed to me by the sales person. This **** has approximately 58,000 miles on it, the body and interior look pretty good. However, I had to replace every rotor, brakes, brake calipers, shocks, struts, left/right front wheel bearings, tie rods, tie rod ends, battery, alternator, and more. have contacted the dealership, shared all the pictures, technician findings, and receipt that I paid. I want them to reimburse me for $7700 of repairs I made, and will need per my technician just to make this **** safe and driveable. I have more pictures, but have not uploaded all here on this site.

  Business response

  10/04/2024

  As *** ******* is aware, this vehicle was sold "AS IS". We are not going to be refunding any money that he decided to spend on the vehicle after taking delivery. 

  Customer response

  10/04/2024

  Better Business Bureau:

  At no time did the business tell me the vehicle was sold 'as-is'; i didn't discover that until after I took delivery and found the as-is notice laying on the floor between the passenger seat and the passenger door. As this was an out of state sale, it is even more incumbent upon this business to ensure all details were noted so I could make a fully informed decision. They did not do this. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ***** *******
  

  Business response

  10/14/2024

  We are not sure where the disconnect is. *** ******* bought the vehicle "As Is". This is shown in the attachment where he signed the As Is Buyers Guide on 8/20/24 prior to taking delivery of the vehicle. 

  Customer response

  10/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  Regards,
  
  ***** *******

   

  Both business responses are  disingenuous as they well know. Any vehicle sale, regardless of if it was sold with a warranty or sold  sold as-is has no bearing on the fact that they did not follow **** state law requiring them to disclose all known defects with the vehicle that would be material to the buying decision. As I have their own tech repair order, then cannot attempt to claim they didn't know about the many defects in this vehicle. I require reimbursement of $7700 for the costs I have incurred to make this vehicle safe to drive. This business is not making any serious effort to resolve this, and have operated outside of **** State Law. ******************** 

   

  Customer response

  10/15/2024

  1. Dealership sent a large package of forms to sign. i did sign an 'as-is' form as part of the package of forms to sign.

  2. Dealer failed to follow **** law requiring them to disclose known issues with the vehicle regardless of if they offered a warranty or not. Nothing was ever disclosed to me. 

  3. I contacted the dealer as noted here per my documentation: 

  "SEPT 25TH, 2024 – 11:20AM (******** time); I called, left message with Sales Manager Dennis S**** indicating that the **** I had purchased from out of state  was checked off as being in good condition on the Application fro Dealer Assignment, I took possession on Sept 9th had a check battery light come on literally 1 week later; I took it to my mechanic, where they found the alternator was not charging the battery adequately, and had to replace both alternator and battery. I then had my mechanic give it a good once over, and was getting ready to list all the items, when the phone message time ran out.
  I called back, gave him my phone number, said the **** had been sold unsafe to drive, and said I will be looking forward to his call back and we have some items to talk about.
  
  SEPT 27TH, 2024 – 11:05AM (******** time) – I called their ‘complaints after sale’ number ###-###-#### number, left a message in which I noted they had claimed on their Application for Dealer Title this vehicle was in ‘good condition’. I then listed every problem I had with my ****; noted that I had pictures and documentation; and noted that 1. I had called the sales manager Dennis two days ago, he has not returned my call; noted that Brandy P****** had neglected to note body and interior damage; noted that at no time was I ever told this vehicle was sold as-is; and told them I wanted a refund of the amount I had paid my mechanic just to get it safe; $6000.00.  I told them I expected a return call or I will escalate this to any government agency applicable. (not direct quote) I left my name and phone number twice, once at beginning, once at end.   

  SEPT 27TH, 2024 – 1:00PM – Sales Manager Dennis S**** finally called, we talked, a outlined the problems with the ****; he defended Brandy P******, saying he had watched her walk around video, falsely claiming he could see the rust spot on the **** in the video. You cannot. 
  b. He used an analogy from me being a furniture salesman that I would not refuse to sell a loveseat to a couple not telling them that it only fits two people when they want to fit three people; and by same analogy, ‘we don’t tell everything wrong with our products, we wouldn’t get the sale’ paraphrasing!
  c. Which is exactly what the problem is; THEY DIDN’T FULLY DISCLOSE THE PROBLEMS WITH THE ‘AS-IS’ VEHICLE TO ME.
  d. I noted that at no time was I ever told that this was sold as-is; he told me has has a signed document with that on it that he would email me.
  e. He summarized his tech’s findings which had nothing to do with the current difficulties except he claimed his tech had claimed he had reconditioned the rotors, to which I told him you have a problem, I have pictures – or something to that effect.
  f. We agreed I would email him pictures, and the repair costs which I have done as of 11:05 pm tonight September 27th, 2024. I also emailed the receipt, the Application for Dealer Title in which they falsely claimed the vehicle was in ‘good’ condition. 

   

  General Sales Manager Dennis S**** has lied to me regarding his claim he could see a rust spot in the initial video, and his false claim that his tech had 'reconditioned the rotors'.  

  Business response

  10/18/2024

  Our stance is that the vehicle was sold "As Is". Any repair expense incurred by *** ******* would be at his expense. 

  Customer response

  10/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Regardless of how the vehicle was sold, as-is or with a warranty, **** state law requires auto dealers must disclose defects PRIOR to the sale so the buyer can make an informed decision. This dealer broke the law by failing to do so; hence their actions are a textbook example of misrepresentation/fraud under **** law. I am open to negotiating a bit on the reimbursement figure. Dealer needs to comply with **** state law, and stop trying to ignore me. They broke the law and I caught them at it. They are fully aware of what they did. I require reimbursement for their illegal actions. 

  
  
  
  
  Regards,
  
  ***** *******
  

  Customer response

  10/30/2024

  I address your question by stating that i have been doing a fair amount of research of **** law regarding what Auto Dealers are required to do in any sale, regardless if they claim the vehicle was sold 'as-is', or not, the dealer is still required to disclose known defects prior to the sale so the customer can make an informed choice.  This may be covered under UDAP, and **** Consumer Sales Practices Act  (pate 37, page 52 Section 9 may be of interest here)  Additionally, "2. UDAP Recoveries Available Despite the “As Is” Disclaimer,  So, while Jeff Wyler Superior Kia dealership is trying to hide behind the 'As-Is' sale, they are deliberately ignoring their legal responsibility to disclose vehicle defects and safety issues prior to the sale. They have failed to do so.  
  Every state has a “UDAP” statute providing a private right of action to remedy deceptive and in most states unfair or unconscionable practices. Statutes typically provide for the consumer’s attorney fees and some combination of actual, minimum, multiple, and punitive damages. See NCLC’s Unfair and Deceptive Acts and Practices Appendix A. 
  Such statutes will apply to almost any form of dealer misconduct in the sale of a used vehicle, including undisclosed vehicle defects. See NCLC’s Automobile Fraud § 9.4.8. The UDAP claim is not based upon breach of the vehicle’s warranty or breach of a contract, but rather on the dealer’s deceptive or unfair practices. An “as is” disclaimer does not prevent a UDAP claim based upon the dealer’s oral representations, failure to disclose, or unfair conduct. See NCLC’s Automobile Fraud § 9.4.3.  See also NCLC’s Unfair and Deceptive Acts and Practices § 4.2.20.4." Source: ****************

  Dealer cannot claim they did not know of the defects, as finally, after the sale, I asked for, and received their inhouse Tech service report supposedly showing what work was done prior to sale. I have uploaded this document.  I believe the work the tech claimed was done specifically to the brakes, was not actually done as I have pictures of what my mechanic found prior to them servicing the vehicle. 

  Jeff Wyler Superior Kia did NOT send me this tech report until after the sale. They also failed to send me the car title within 40 days of the purchase. I had paid off the finance company within a week of the purchase, and still did not receive title until I emailed noting they were out of compliance with **** Law on the time frame to send me title. Only after this email, did they FedEx it to me. 

  Moreover, this dealership sent me a temp tag that had no connection to my vehicle I purchased. It had a different VIN and a different year. They put me at risk of serious legal trouble, potential jail time, potential loss of income had I been stopped, the temp tag run, and found to not be my actual vehicle. I have uploaded supporting documents for this. 

  I have uploaded the documents you requested, however, you also need to consider what I wrote here along with supporting documents. 

  Dealer needs to reimburse me for my burden of repairs $7700, due to their deliberate choice to not inform me of the defects in this vehicle prior to the sale. 

  I am done playing their game and trying to ignore me. 

  Business response

  11/02/2024

  The vehicle was sold "As Is" as acknowledged by the customer signature on the attachment that was previously sent.

  Customer response

  11/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  What part of ‘dealer must disclose known defects prior to sale as per **** law’ does dealer not understand? Their constant refusal to accept responsibility for integrity in a sale is astonishing! Their response is completely unacceptable! I require dealer to reimburse me $7700 for repairs I had to make due to dealership refusal to lawfully disclose vehicle defects prior to sale per **** state law. 

  
  
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  07/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My significant other, ***** ******* and I purchase a used **** **** ****** from Jeff Wyler Superior Kia on June 8, 2023. Our sales person was Brandy R*** ( to the best of my recollection). When we were processing the final paperwork our salesperson provided us with one key fob for locking and unlocking the vehicle. The salesperson told us she would contact the previous owners to attempt to retrieve the second key fob. At the time of purchase we felt this matter would be taken care of and eventually we would have the required second key fob. The salesperson tried to placate us by saying “You can unlock and lock your vehicle using the Ford Pass mobile app.” Feeling that we were justly entitled to the second key fob which is standard equipment for a vehicle, we completed the the transaction and took possession of the vehicle. A week or so went by and we received no response from our salesperson or anyone from the dealership. We sent emails and were told the previous owner could not locate the missing key fob. We continued our attempt to get the key fob, but received no response or help from the dealership. Roughly two weeks ago we called the dealership again and spoke to the sales manager and he said he would contact a vendor to see what could be done. We received no call back. We feel this claim is justified since we granted the dealer an extra 60 days after the date of purchase to supply the “key”. One other strange occurrence was a charge for the flashing roof brake light which the sales manager said was required by the ODOT. This seemed to be an arbitrary charge that was fabricated and tacked onto the purchase price.

  Business response

  07/24/2024

  We are sorry to hear that after one year you are still not satisfied with your ****** purchase from Jeff Wyler. It is our desire for you to be happy with your purchase. It looks as though you are looking for a second key. We are not required to provide a second key with a pre-owned purchase. It looks as though we did try to find the second key and even reach out to the previous owner to find one for you. That unfortunately did not occur. We do have a provider that can make another key and fob. However, that would be at your cost. There is a due bill from your purchase that I have attached. No where does it state that we owe you a second key. If we would have had one made pre-purchase then obviously it would have been passed on in the final price paid since we would have incurred a cost to attain that extra key.  Just reach out to Jason M***** if you would like to schedule a time to meet with our key guy to get one made. He normally is here on Thursdays.

  We apologize for the apparent confusion. The Pulse third brake light is not a requirement of the ODOT. This is not an arbitrary charge as you will also see in the attachment on the Customer Accept/Decline Form. Our Dealer group takes these type accusations very seriously to provide false information to a customer. Hopefully, this was just a misunderstanding. Plus, we are a year later and recollecting conversations that took place long ago. On the attachment you will see that you "accepted" the OPTIONAL coverage. It is very clearly stated there, and you would have had the opportunity to cancel this when you were in front of our Business Manager doing the paperwork. 

  Customer response

  07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is has reached an impasse and there is nothing more that I can do to resolve the issue, so I am permanently closing this complaint . 

  I close this complaint with mixed feelings. I know I took possession of the vehicle with it “as is”. In hindsight I realize I should have been more firm and not have closed the deal without receiving a second key fob. I let my emotions get the better of me and hurried the transaction in fear of the vehicle being sold to another customer and leaving me even more disappointed. I understand now the shortcomings of how businesses operate. 

  In response to the second issue of this claim, the situation is much the same, I became impatient and didn’t question the options I was agreeing to. I feel this has been a lesson learned on my part.

  
  Regards,
  
  ****** ******
  

• Initial Complaint

  07/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a **** ***** **** ******* *** from Jeff Wyler Kia in Cincinnati, OH on Saturday, June 29, 2024 (3 weeks ago this past Saturday). I had my vehicle deluvered to me since I'm unable to drive that ling of a distance from being permanently disabled. I can drive, but not for any long distance. I reside in ********** **. When I was speaking to the saleslady who I was dealing with (Brandy P******) about the vehicle I told her that I would like to take the suv to have my mechanic look it over to make sure it was in good condition. Ms. P****** told me that they would not drive all the way there just to have my mechanic look at it & if I did not want it that would be a waste of time. Ms. P****** assured me that the suv and all their used vehicles go through a "rigorous" inspection & sent me a video of the inspection taking place by video in their service department (up on the hoist with mo wheels on the vehicle). I was also in contact with the sales manager, Jason M*** about the price of the vehicle. Once I had the vehicle I started noticing that it would pull to the right & then to the left every do often, it felt like it had lane departure, but does't, when it happens it's that feeling of driving on ice having absolutely no control~ quiet frightening! I thought at first it could be the tires. Tire lught did come on & had air put in by Valoline. Then it started happening more and more! I was driving on a very curvy up and down country backroad on Thursday w/no sholder, it was doing that crazy thing it does & I stayed in prayer & quoting scripture the entire time. Once I got to my destination I had a seizure that was triggered from that experience. I had my realtor drive me back home & she felt it while driving & I too felt it in the passenger side. I have reached out to the sales manager on 7.19.24 @9:15am & left a message. Then called the saleslady on 7.20.24 @ 10:13am left message. Sent text to saleslady 7.20.24 @ 4:07pm. No response from either.

  Business response

  07/24/2024

  Thank you for reaching out regarding the purchase of your **** ***** ****. Since this vehicle has in excess of 125,000 miles we have sold it "AS IS". Did we perform a thorough service of the vehicle? I would have to agree that we did. We spent in excess of $1800 to get it ready for sale. We performed a brake fluid service, coolant service, brake rotor resurfacing and an oil change.  My mechanic drove this car 18 miles upon his diagnosis and nowhere does he recommend in his notes that it needs an alignment. In his report he noted the tires at 5/32 which is acceptable. Plus, he noted that brakes pads remaining at 50%. In addition, you will see the vehicle service history with any Jeff Wyler store. There you will see that at 96k it got new spark plugs and new sway bar links with new sway bar bushings at our Mazda store. Looking further you will see the ****** Report that you signed as well. In that report is a very detailed maintenance history. This would lead one to believe this car was cared for better than most. In January at 122k the tires were rotated. If a rotation was performed it's likely that an alignment would have been suggested if needed. 

  I feel we did our due diligence in trying to present you with a quality used car. The tires should be good, the sway bars/links have recently been addressed and a tire rotation has occurred. If you would feel better with getting an alignment, you could surely visit any local dealer or tire dealer in your area and have one performed. That would be at your expense. 

• Initial Complaint

  07/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Jeff Wyler Website listed a price for a vehicle including customer cash back. When completing the transaction I was told by the sales associate, the manager and the finance person that the cashback was to be paid back to the dealership not to me. 750 dollars was added to the list price of the vehicle for tax purposes, but | was told to sign over the cashback back to the dealer. Additionally I was asked to sign a blank form indicating that I was signing the cashback to the dealer and they were angry when I insisted on putting an amount into the blank before signing it. I believe I was decieved into giving away a cashback when they insisted that the money could only go to the dealership. They refused to sell the product for the price listed on the website. I was lied to when they said the rebate was already included in the listed price.

  Business response

  07/08/2024

  Obviously, there was a breakdown in communication/interpretation on this transaction. We apologize for the inconvenience. We will be processing a check for $750 and sending that to the customer. This process may take 7-14 days. We will submit a check request today to our corporate offices. 

• Initial Complaint

  06/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This issue is serious I followed an advertisement from Jeff Wyler Kia that stated your job is your credit, we’ll pay top dollar for trade in, no payment until August. The scheduler said all cars apply to this offer. I made an appointment and was told I could not get a new car and used was the only option which cost close to the same as brand new.

  Business response

  06/24/2024

  The image in the ad is for Jeff Wyler Fairfield Kia.

   

• Initial Complaint

  04/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 4/1, I had my car towed to Superior Kia because some warning lights had flashed briefly and it would not start after I tried to start it again. On 4/3 Service advisor said they put a jump pack on the battery and it started, I asked what the problem was if it wasn’t the battery and he said they would test more. On 4/4 he advised that the battery was bad and needed replacement for $447.43+tax. I approved the change of battery in good faith even though the information conflicted with what he had said earlier. Later that day he texted that the alternator was bad and needed replacement for $1143.43+tax. In answer to why that was not identified initially, he advised that alternator could not be tested till after the battery was replaced which did not sound right. At this point I asked him not to do any work on the car, not to replace the battery, and that I would pick it up and have it towed elsewhere. He advised that they had already changed the battery and that they could not take it back. I therefore said I wanted my old battery back and would have it tested as I no longer trusted anything he advised. He said they would return it for an extra charge of $20. I picked up the car midday 4/4, paid $528.95 and took it to another mechanic. His findings were that the alternator was not faulty and that the problem was a loose nut causing a loose contact and the battery not charging at times causing the issue. He tightened the nut and the alternator is now functioning fine. He also confirmed that it is possible to check the alternator without replacing the battery. He tested the old battery and it tested good. I am therefore seeking a full refund of my $528.95 for invoice ****** in exchange for Superior Kia taking back the new battery they installed unnecessarily in my car. I am attaching copies of the invoice, some of the texts with the service advisor and the old battery test result. I emailed the general manager late on 4/4 and no response has been received.

  Business response

  04/08/2024

  Just bring the battery back and we will refund all the money you paid. Please note the attachment "Barakat" on page four. We did in fact receive a "Replace Battery" indication from our battery tester. Similar to what you received from AutoZone. These testers are provided to us by Kia Motors. In addition, my mechanic declares that the main wire that attaches to the alternator stud is stripped and the only fix is to replace the alternator. This coming from a Tenured Authorized Kia Service Tech. Yes, it could be rigged but we as a dealer do not operate in that fashion. 
  BTW, my name is Dennis S****. I am the General Manager and I have not received any emails from you. What email address did you send it to? My email is **************************

• Initial Complaint

  01/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was dealing with a sales associate by the name of Sam A****. On Saturday, January 20, He sent me a video of the walk around as well as a price of $34,859. I also told him that I was not interested in any of the extras Jeff Wyler puts on their vehicles like $700 all weather mats and $1495 pulsating break light. Sam said that would be fine I do not need to have those extras. When I asked him what my price would be out the door he based it on full MSRP plus extras which was not what he quoted me originally. I questioned him on this and he said he is not worried about the numbers to come down Sunday, January 21 and we will work out the numbers. I agreed and took time out of my Sunday to go down there. When I arrived to go over the numbers, they increased the price from $34859 the day before to $37890, then they proceeded to add the mud guards, pulsating light and floor mats. Further in the discussion, they said they can’t lose money on the add ons even though I didn’t want them to begin with and was told I didn’t have to get them. I was dealing with false advertisement.

  Business response

  01/25/2024

  We are currently working towards a resolution with the client.

• Initial Complaint

  11/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My husband and I just purchased a *** ******** from this dealership. Upon returning home, we opened our email to review our paperwork (they don’t send a hard copy home with you). We were shocked to see they added $2736 worth of add ons/warranties to our financing. We specifically said we had no use for the Wyler care or warranties because we live 2 hours away. Guess what…they added them anyway. When they gave us our up front monthly payment, they included those warranties/add ons in that payment amount without telling us. Completely unethical. Come to find out, they record these transactions but will not release a video of these warranties and prices being explained to us because it didn’t happen.

  Business response

  11/20/2023

  The customer was presented the copy that she has included. Her and her husband signed this paperwork. We do not hand out our videos. They are for training purposes. However, we did offer to let them view the video while here at our location. She agreed to do so but with her attorney present. We can do that, but our attorney will need to be present as well. We are working on a time that works for all parties involved. We did offer a Goodwill settlement that would include cancelling the WylerCare of $189 and refunding $300 of what was spent on the products that are already added to the vehicle. The customer refused our $489 offer and countered requesting a $1837 refund. 

  Customer response

  11/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******* *****
  

  Customer response

  11/20/2023

  Per a email with David B*******, he stated that our sales specialist would have gone over the warranties the business is claiming we wanted. However, the general manager (Dennis S****) stated our “document specialist” aka David B******* would have went over these warranties with us. But David said we would have chosen them with our sales specialist. Clearly, no one went over them with us. 
  Furthermore, after watching the video, Dennis S**** stated he heard us say we did not want the warranties because we live two hours away. We made this clear in the conversation that we wanted only our monthly payment with no add ons. David B******* acknowledged this. We then signed the papers because we thought they were an honest business who would listen to us when we said no. Did we read every line? No. Because we trusted that he was doing what we asked. This is dishonest business practices. 

  Business response

  11/21/2023

  Allow us to review the video with the customer and the documents that they signed. This will alleviate all the he said/ she said assumptions.

  Customer response

  11/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  We do not have the ability to take days off of work to drive a total of four hours to watch a video of a conversation in which we already know what was said. We made it abundantly clear we wanted no warranties and made the mistake of trusting the dealership’s employees. The business has made it clear that they don’t care what we asked of them. They were able to sneak it in and get our signatures because we trusted them. Why drive four hours to be told they have no interest in refunding our money? Attached you will find a transcript of a text message I had with my parents while we were buying the car in which I told them that we had stated we did not want any warranties. 
  
  Regards,
  
  ******* *****
  

  Business response

  11/28/2023

  We have agreed to cancel and refund the WylerCare package. The customer is handling the cancellation of the other products warranty on their own.

   

  Customer response

  12/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The dealership was required to cancel the WylerCare as it was written in the contract that they have to cancel it if the customer provides in writing that they do not want it. They also said they would cancel the Theft Warranty as it was brought to their attention that they had incorrectly filled out the paperwork for the warranty.  They did not offer to cancel the other warranty. So basically they offered no help at all by their own goodwill. 

  
  Regards,
  
  ******* *****
  

  Business response

  12/11/2023

  The WylerCare have been processed for cancellation. In the customers most recent email on 11/28, she requested to only cancel the WylerCare and not any other products. That is in process and ********** Bank should be receiving the $189 soon.

  Customer response

  12/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Per the attached email, the dealership refused to provide me the cancellation papers for both warranties that were unknowingly added. The only one offered to cancel (***********) was the one that THEY incorrectly filled out. They refused to provide me the paperwork to cancel the Paint Protection Warranty. 
  Regards,
  
  ******* *****
  

  Business response

  12/13/2023

  The customer said she had filed for the cancellation on her own behalf and that we did not need to follow through with it. Therefore, we cancelled the WylerCare and she can work with whatever avenue she proceeded with in cancelling the Appearance Package and ***********. She is not requesting anything from us and this matter should be closed.

  Customer response

  12/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I HAD to contact the warranty company because the dealership refused to provide me the paperwork to cancel said warranties. If they would like to provide me with that paperwork, I will accept. 

  
  Regards,
  
  ******* *****
  

• Initial Complaint

  10/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a Kia Soul a month and a half ago and still have not received the memorandum title. I have called and emailed with no response from a human. I was pulled over for having an expired tag. I have to break the law to go to work and I don't know how to get the memorandum title any other way then going through them. (VIN ******************

  Business response

  10/02/2023

  I just left you a message on your phone. This Memorandum title was mailed to you on August 22nd. It possibly could have been lost in the mail. It can be fixed pretty easily. All you need to do is go to your title office in Butler County and show them the VIN number of your Kia and they can issue you a new memo title. Apologies for the inconvenience.

  Customer response

  10/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *******
  

• Initial Complaint

  09/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a ***** ***** on August 30th and it already has issues and jerks around as I drive it around. It hasn't even been a month since I've had this car. I am incredibly frustrated to experience issues with this car so soon. I really thought Superior Kia was a reputable dealership and trusted that they would not sell me a poor running vehicle. The dealership manager stated that they inspect all of their vehicles when they get them, so I was confident in my purchase and didnt expect any major issues at least for the 1st year or so. I live 5 minutes from my job and local to everything that I need, so it's not like I put a lot of miles on my vehicle at all. I drove my last car for 20 years. Again, I understand that the car was sold as is. It would be nice if they would at the very least do an inspection on the vehicle to tell me what may be wrong. Maybe even a discount of some sort on the cost of repairs. I don't feel as though that is asking for a lot, seeing that I've only had the car a few weeks. That would be the right thing to do. I expected more from this dealership. Especially since it was not a fly by night buy here, pay here lot.

  Business response

  09/28/2023

  Our Service team will be reaching out shortly to arrange an inspection of the vehicle. We did service the vehicle and inspect it prior to delivery. We spent more than our average amount spent on a pre owned vehicle by adding 4 new tires with alignment, new air filter and new front brakes. Our technician saw no drivability concerns nor any service engine soon lights during this inspection. We look forward to assisting in resolving this matter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩