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            Business ProfileJeff Wyler Superior Kia

            Car Dealers

            Contact Information

            260 W. Mitchell Ave

            Cincinnati, OH 45232

            Visit Website
            (513) 541-3300

            Customer Reviews

            1.13/5

            Average of 8 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            20 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Reasons for BBB Rating

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            Business Details

            Location of This Business
            260 W. Mitchell Ave, Cincinnati, OH 45232
            BBB File Opened:
            3/2/2022
            Related Businesses
            Business Management
            • Mr. Dennis Smith, General Manager
            • Franci Kincaid, Senior Director
            Contact Information

            Principal

            • Mr. Dennis Smith, General Manager

            Customer Contact

            • Mr. Dennis Smith, General Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            20 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/29/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            On August 20th, 2024, I purchased a **** **** ******* online from this business. This was an out of state purchase, so I paid to have it delivered to my home, and received delivery on September 9th, 2024. On September 16th, 2024, with less than 100 miles even driven, the check battery light went on, and I managed to drive it to my auto mechanic shop. They inspect, and take pictures of everything they find. They found needed repairs just to make it safe to drive of $6050.00 that I had to have done within one week. Two examples: The brake pads were slapping against the grooved rotors. A rear shock was leaking. Rusted, unsafe steering parts. Additionally, they found it needs a heater core replaced and gave an estimate of $1700.00 for that. At no time were any of these items disclosed to me by the sales person. This **** has approximately 58,000 miles on it, the body and interior look pretty good. However, I had to replace every rotor, brakes, brake calipers, shocks, struts, left/right front wheel bearings, tie rods, tie rod ends, battery, alternator, and more. have contacted the dealership, shared all the pictures, technician findings, and receipt that I paid. I want them to reimburse me for $7700 of repairs I made, and will need per my technician just to make this **** safe and driveable. I have more pictures, but have not uploaded all here on this site.
            Read More
            Read 19 More Complaints

            Customer Reviews

            8 Customer Reviews

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            Most Recent Customer Review

            Dan R

            07/22/2024

            Buyer Beware: Kia Telluride Cracked Windshield Problem I bought a Kia Telluride on July 17, 2024. I drove it to Michigan on July 18. During the trip, a highway pebble kicked up from the tire of a truck in front of me and hit the windshield. The pebble created a chip in the windshield. Within minutes, a linear crack formed from the passenger side to the driver's side of the vehicle. I researched "Kia Telluride cracked windshield" via the internet, and there is evidence that the issue is due to manufacturer negligence. The windshield is defective, and a class action lawsuit has been filed against Kia. In 2020, Kia even sent letters to owners offering to replace cracked windshields for free. Ordinarily, I would've blamed myself for not purchasing a windshield warranty, but after doing the research, I realized that Kia is selling a known faulty product for the past five years. This incident wasn't a fluke and needs to be addressed by the company and the dealership. I asked the salesperson at JWK to work with me on a price to replace the windshield and was rebuffed, hence this warning to all future Kia Telluride buyers. BUYER BEWARE!

            Jeff Wyler Superior Kia Response

            07/23/2024

            Based on what you are describing and your internet research, you need to file a complaint with Kia Motors. Try calling their customer service number. We as the dealer cannot make the decision to pay for your windshield. That would need Kia approval.
            Read 7 More Customer Reviews

            Local BBB

            BBB Cincinnati

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