Business ProfileforGeneral Electric Credit Union

On November 8th, 2022, I reached out to ask about the Overdraft Protection options so that I could hopefully avoid overdraft fees (see Chat Transcript 1). After looking into my options, I decided to 1) set up my checking account to pull from savings if I overdrew, and 2) set up low balance alerts to notify me if my balance fell below $100. I attempted to set up alerts, but the GECU website was having issues accepting my request (see Chat Transcript 2). Eventually, however, I was able to set up the low balance alerts via the website, and confirmed that both text and email alerts were enabled. For Overdraft Protection, I was told that I would need to have GECU enable that for me - so I swung by the ********** branch shortly after and spoke to an agent who told me that they would enable it. Fast forward to April 2024, and I am surprised to open my GECU app and see a negative account balance - with ten overdraft fees totaling $320. Not only were the funds not pulled from my savings account (as they were supposed to be) - but I also never received any text or email alerts whatsoever. I now believe that, when the website was having issues accepting my changes (as is documented in Chat Transcript 2), the alerts never actually turned on in the system. A couple weeks later, on May 11th, I again visited the ********** branch and spoke to a very nice lady (I believe her name was Kelly or Katie), explaining the situation. She acknowledged that it wasn't set up correctly, and told me that she would 1) set it up to pull from savings, and 2) submit a request for the fees to be waived. She sounded confident that they could be waived, but said that it would take a few days to hear back. I never received any follow-up. So again, on July 2nd, I visited the same branch and spoke to Christopher, who said that he would look into it and give me a call on July 5th with an update. Once again, I never heard back. I am requesting that this be looked into and the fees refunded. Thank you.