Business ProfileforThe Gymnastics Center, Inc.

By far one of the worst experiences I have ever had. Do not walk, RUN away from this organization. We enrolled out of state and we're charged full price only to realize we got one class in before the new session. We went to our very first class and we're met with a high school coach??? Never have we ever experienced this anywhere else it's always only ever been an adult, which, I didn't see one single adult the entire time I was there. The coach didn't introduce my child to the other children though it was her first class she knew no one and is a shy three year old. She never once showed her personally how to go through the routine that all of the other students new so well since if was the end of the session. The coach just let my child sit there and watch confused on what to do with essentially no direction while the coach occasionally helped other students and talked to other high school coaches. That's absolutely unacceptable. Being new to the gym, to the class, to the routine and being so young warrants a helping hand. I don't expect my child to be coddled but I do expect a coach to show her the ropes and help integrate her. I have tried calling and speaking to an adult SEVERAL time and have left numerous voicemails and not one time have I heard back. When I walked in the girl at the front desk was going to charge me and thankfully I came prepared and told her we had already paid and she finally relent and agreed we had paid. Lastly, when we came in all the high school coaches were crowded around the front desk gossiping about other workers who recently had a grandparent pass away to which one of them said, "that's not a family emergency". Having high schoolers run your organization for you isnt best practice. I have never felt more taken advantage of in my entire life. If I could give this place negative stars I would. Absolutely horrific, unacceptable, and will tell everyone we know to stay far far away.

Hi *****, I'm sorry to hear about your experience. That is not the experience we strive for our families to have here at TGC. After speaking to you over the phone we clarified that you paid for a 6 week term. You did not show up the first two weeks, then showed up week 3, which means that you still had 3 weeks remaining in the current term. Your child's instructor was actually an adult that is in college studying education. We apologize that we did not meet your expectations.