Business ProfileforLifeSafer

My Lifesafer device was scheduled to be removed on November 4, 2024. October 31 I spoke with a Lifesafer agent and he told me to pay $14.84 to cover the three days of usage, November 1, November 2 and November 3. As of October 31, my account was paid in full and had a zero balance Lifesafer charge me the $14.84. November 1 Lifesafer charge me $69.58 for two weeks of usage which would end November 15. Since the Lifesafer agent did not put an invoice on my account for $14.84 Lifesafer auto charged my account $54.74. Today is November 18 and I spoke to them again on my refund request of $54.74 and they said that it cannot be done because in the state of Texas they cannot refund money for unused service provided. When in actuality, they overcharged me $69.58 but I had a three day credit on there. My Lifesafer device was removed on November 4 as scheduled and I was charged $182 when the Lifesafer agent told me it would cost me $150 for removal. I tried to speak to any supervisor of the company, but the Lifesafer agent would not transfer me and refused to transfer me for additional help. I realize $54.74 is not a lot of money but it’s more about principal because I feel like this company has stolen money from me for services is not provided.