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Find a Location

LCA Vision Inc. has 49 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • LCA Vision Inc.

      7840 Montgomery Road Cincinnati, OH 45236-4301

    • LasikPlus Vision Center

      6800 Rockside Rd., Unit A Independence, OH 44131

    • LCA Vision Inc.

      800 King Farm Blvd., Suite 135 Rockville, MD 20850

    • LCA Vision Inc.

      155 Cranes Roost Blvd Altamonte Springs, FL 32701-3468

    • Lasik Plus Vision Center

      10571 Telegraph Rd., Suite 100 Glen Allen, VA 23059

    Business ProfileforLCA Vision Inc.

    Laser Eye Surgery
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    Federal Trade Commission vs. LCA-Vision

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

     

    On January 19, 2023, the Federal Trade Commission issued an order requiring LCA-Vision, doing business as LasikPlus and Joffe MediCenter, to pay $1.25 million for using deceptive bait-and-switch advertising to trick consumers into believing they could have their vision corrected for less than $300.

     

    In addition to paying $1.25 million to redress consumers, LCA will be barred from the deceptive conduct alleged in the complaint and required to make certain clear and conspicuous disclosures when advertising LASIK at a price or discount for which most consumers would not qualify. These disclosures include whether the price is per eye, the price most consumers pay per eye, and any requirements or qualifications needed to get the offered price or discount.

     

    On March 15, 2023 a consent order was entered. According to the order, LCA Vision is to pay $1.25 million for using the deceptive bait-and-switch advertising. It also requires LCA to make certain clear and conspicuous disclosures when advertising LASIK at a price or discount for which most consumers would not qualify.

    At-a-glance

    Customer Reviews

    1.1/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    LCA-Vision Inc, dba LasikPlus offers refractive surgery and lasik vision correction.

    Business Details

    This is a multi-location business.

    Find a Location

    LCA Vision Inc. has 49 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • LCA Vision Inc.

        7840 Montgomery Road Cincinnati, OH 45236-4301

      • LasikPlus Vision Center

        6800 Rockside Rd., Unit A Independence, OH 44131

      • LCA Vision Inc.

        800 King Farm Blvd., Suite 135 Rockville, MD 20850

      • LCA Vision Inc.

        155 Cranes Roost Blvd Altamonte Springs, FL 32701-3468

      • Lasik Plus Vision Center

        10571 Telegraph Rd., Suite 100 Glen Allen, VA 23059

      Headquarters
      7840 Montgomery Road, Cincinnati, OH 45236-4301
      BBB File Opened:
      7/12/1988
      Years in Business:
      39
      Business Started:
      1/1/1985
      Type of Entity:
      Corporation
      Alternate Business Name
      • Lasik Plus Vision Center
      • LCA Center for Surgery
      • Lasik Plus Bausch & Lomb Laser Center
      • Bausch & Lomb Laser Center
      • Lasikplus Vision Center
      Business Management
      • Ms. Jackie Cafera, Patient Care Manager
      • Mr. Craig Joffe, CEO/Owner
      • Mr. Steven C. Straus, C.E.O.
      • Ms. Alexa Dorning, Complaint Contact
      Contact Information

      Principal

      • Mr. Craig Joffe, CEO/Owner
      • Mr. Steven C. Straus, C.E.O.

      Customer Contact

      • Ms. Alexa Dorning, Complaint Contact
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      10 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Janean P

      1 star

      06/26/2024

      If I could leave a zero star review, I would. I had lasik in 2012 in Houston. They provided a lifetime no cost retreatment guarantee. Recently, Feb 2024, I started the process to request that. Had an eye exam, sent the forms in, received an acknowledgement that it would take up to 8 weeks to review. We are now SEVENTEEN weeks out with nothing. I have called, emailed MULTIPLE times, with zero responses. I receive one call more than 3 weeks ago with a v/m saying they were calling to schedule & only have 1 appt avail. I called back IMMEDIATELY to the number left on the v/m (I work in the daytime and can’t always answer my phone). *************** it went to a recorded message. I have since called MULTIPLE times; same recorded message that says they’re unavailable & calls will be returned in 2 business days… BULL!! I have left many voicemails with no return calls. I hunted down a different 800 number, got a live person, they transferred me to another person, who basically said I was approved for retreatment, but I had to schedule an exam and there were no appointments in June remaining & the July slots were not released yet, to wait a couple of weeks. He explained how only special doctors do the retreatment (??? Makes no sense) and the appointments are limited. They also want another eye exam in their office at $99 to ensure my vision is stable. It’s now 2+ weeks since that conversation and nothing. Nothing, nothing, nothing. I’ve again emailed MULTIPLE email addresses that I have on file and NOTHING….NOTHING…..NOTHING……NOTHING. LCA - if you’re reading these reviews, be put on notice, you will be slapped with another violation of DTPA. This is a deceptive trade practice if I’ve ever seen one. Your company represents a lifetime guarantee of no cost retreatment, but when someone request that, you make it IMPOSSIBLE to get. I will be filing a formal complaint and have notified your offices of such via email.

      Local BBB

      BBB Cincinnati

      BBB Reports On

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