Business ProfileforGroundTakers, Inc.

I went to Ground Takers on Friday, December 2, with my husband and neighbor to buy firewood that we could share but have stacked in our respective yards. Roger, who is a very fast talker, directed us to the pile of white oak and explained that it is a better, long lasting wood. We agreed to purchase of one full cord of this wood. We paid the bill including a delivery charge and stacking. We were told to expect delivery on Monday. He delivered the wood the next day, Saturday, on our driveway which was fine. He had tried to call prior but we missed his call. Fortunately we were home to receive the delivery since he came anyway. While here he looked at the two locations where the wood would be stacked and shared no concerns. He assured my husband that someone would be here Monday to move the wood and then someone else would come to stack it. As promised, a man showed up on Monday and worked very hard to move the wood to the correct locations. He was wonderful. He said that Roger had told him that it was not to be stacked. I showed him the receipt which clearly says "STACK" in Roger's handwriting. The gentleman took a picture of the receipt and planned to go back to the shop to talk with Roger. At about 3 PM I received a call from Roger saying it was not going to be stacked. He stated that we had said we would stack the wood. I told him that my back would not permit me to do that. I disagreed with him as to the understanding and he told me to talk with one of the two gentlemen who were with me at the time of purchase. I gave the phone to my husband and they too had a brief disagreement. After about a minute Roger stated that he was done with this call and hung up on my husband. That was the end of that! Obviously Roger has reneged on his contract and has a very feisty temper. His customer relations are severely lacking as demonstrated by his hanging up on us. There was no attempt at a resolution. BEWARE!

Wow this is so not true. First they purchased 3 face cords of our white oak. At 225 a face cord which I discounted for them down to 200 a face cord. In the office they explained this was going to be a split load and they’d like it delivered and stacked. We have 3 different prices for stacking. Level one a easy stack , which is a33% charge of the wood. Defined by no hauling on site after dumping just stack. Level 2: dump wood on site , carry wood up to 30’ and stack is a reasonable area… like deck porch ect. A medium stack is 50% of the cost of the wood. Obviously is take a lot longer and harder therefore a higher cost. Level 3:after wood is dumped on site and it’s over 30 ‘ up to a reasonable range this cost is 100% of the wood. All these stacked are clearly defined on our brochure. While in the office discussing the delivery charge and the stacking charge , they were honest with me saying it was in two different locations , one spot about 70’ up a hill and dump it behind tree. Then to the neighbors about 90 ‘ then dump in Baracue area. So wood needed to be loaded into a wheel barrel hauled to these two areas. This was outside of the 30’ range into a hard stack , in which the customer clearly instructed us we didn’t have to stack simply dump from barrel. With this understanding we agreed to a med stack , saving customer a 50% charge. My wife in office heard this negotiation clearly. These are good people simply trying to take advantage of us. I agree it did say stacking on ticket because that’s what we always write out of habit. So we gave them the medium price discounted from the hard stack .. because she simply said numerous time just dump it in the areas it goes. Therefore we gracefully discounted to med price. I offered to come back and stack but they refused and declined not willing to pay the extra money. We are a very honest and hardworking company with 1000’s of very satisfied customers. We are more than happy to come back and stack … but will will have to charge for the hard stack. We care about our quality of product and service very much. We’ve been in business over 37 years and we are very honorable. We are still willing to come and stack for the additional charge. And I did not hang up on them and let them know like nicely after about 5 appeals that I wasn’t going to come back and stack for free. I’m not sure why they are acting this way … but no hard feelings …