Business ProfileforQueen City Med Mart, Inc.

The Dates of the incidents occurred between 10-25 and 10-30. My wife and I purchased a **** ******** lift from Med Mart. Prior to purchasing this item as well as a pool lift we were assured by Tim who is their "Product Specialist" in other words the person who is able to answer product specific questions before making a large purchase like this platform lift. When we called we were told that this is able to be installed by a single individual and is a " Plug and Play" "Self Install Item". Not only is that not true but the delivery that was not advertised as Curbside and was made to seem to us that would be placed where it needs to go as well as that it would all be put together. None of this information was true as well as when the product was shipped they were not even able to remove it from the delivery truck and were told that if I could not figure it out that they would return it and I would be responsible for the fees. I will be writing a separate instance of this and my issues with the delivery company. All of this to say that this company as well as the delivery company **** do everything in their power to take advantage of their customers who do not get correct information nor do they attempt to help the customer with this after they are notified. In addition to this I received a call from a man in **** who I documented calling me who informed me that he had all my information from a Rep at this company giving him my tracking information. Not only was this inclusive of my wife and I's full names but also had our full address, and phone and email information. In addition this gentleman would have been able to call and get a detailed list of everything we ordered including the last digits on our card and the price we paid. I do not have enough characters in this box to write my entire complaint here. I am looking to follow up with legal action in reference to the fraudulent claims made by the company and the leak of our data. As well as compensation our time.