Business ProfileforSubaru of Kings Auto Mall

On 10/24/2023 I delivered my 2010 Subaru Outback 3.6R to the dealership for it's annual winter service. I have owned this car since 2012 when I purchased it certified used with 48,000 miles acumulated. The vehicle now has 193,787 miles. I routinely have the vehicle serviced every 6 months. Every spring, every fall. Expecting the proactively requested services by me ON 10/24/23 to amount to $1,000 (approx). The actual estimate was $1,333.00. The service department over the course week informed me of several urgent and necessary repairs needing to be done bringing the total repair bill to $3, 088.16. Of the revised total 64% ($1,984.27) were for items I had brought to the attention of the staff previously for the past year and a half specifically: ** loose "mushy" brake pedal requiring driver to push pedal to the floor to stop. [SAFETY ISSUE]. Issue had been serviced 3X previously. ** loud "clicking" noise behind dashboard. Most noticable when HVAC unit is in use. NOTE: Customer believed issue was occuring after service technician incomptently failed to replace the brake fliud reservior after "flushing" the brake system to alleviate the [SAFETY ISSUE] noted above. ** service technician noticed a failed suspension lateral arm link to the suspension NOT PREVIOUSLY NOTICED ON ANY PRIOR SERVICES PROVIDED OVER THE PAST YEARS. [SAFETY ISSUE] ADDITIONALLY: service staff advised me to not "touch" the exhaust system as it could "fall off" due to rusted and corroded condition. Expected repair cost = $3,000. THIS HAD NOT BEEN MENTIONED TO OWNER IN ANY PREVIOUS SERVICE CALL(s) OVER THE YEARS OF PRIOR SERVICES. Parts do not rust & corrode over night, nor in just the past 6 months over the previous services, nor in or in the past year of services, or in the past 2 years of services. ** certified technicians consistently misdiagnose, misrepair, misservice vehicle(s) ** dealership and it's certified technicians have FAILED to diagnose, repair SAFETY ISSUES