ComplaintsforOmnicare, Inc.

• Initial Complaint

  02/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My mother was living in a local retirement community and moved into their nursing care unit. She qualified for ******** but we were not aware of it until after we had paid Omnicare $271.60 for her prescriptions. We then received another bill for $69.25 for another prescription. I called and spoke with the billing office who told us we were not required to pay it because she was on ******** and that the prior amount we had paid ($271.60) would be reimbursed after they received payment from ********. They continued to send the bill for the $69.00 and eventually stopped. They recently sent 2 statements showing a credit balance of $271.60 and then another statement showing a credit balance of $202.35 and they wrote off the $69.25 as a bad debt. I wrote to them in December of 2022 and asked them to refund the $271.60 and that the amount that ******** had not paid was not a debt or a charge to my mother's credit balance. They sent a check for $202.35

  Business response

  02/06/2023

  At Omnicare, we strive to provide the best customer service possible.  Upon reviewing this account, it appears there was an outstanding balance from the 12-11-2018 statement.  Due to this not being paid, a bad debt write-off occurred on the account for the amount of $69.25 on 11-10-2021.  Due to the bad debt write off occurring on the account, prior to issuing a refund, the $69.25 was debited back to the account to account for the write-off.  The credit balance of $202.35 was then issued as a refund to the customer.   Please let us know if you have any other questions.  

  Customer response

  02/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  12/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am having an issue with the Omnicare December statement #******755 that I received for date of service 9/20/2022 in the amount of $91.98. So far, I have spoken with Omnicare billing (J******), Assisted-Living Facility (T********), Omnicare Rep (B****** D****) and emailed Omnicare billing (K**** L***) as well as PP billing Supervisor (M**** L************) First, J (billing) said I was being billed because insurance denied stating it was too early to fill because it was filled through mail-order pharmacy on 9/27/2022. Second, T(ALF) forwarded the information to the BD (rep) to follow-up on. Third, BD (rep) reached out to both (KL)billing person and (ML) PP billing Supervisor and from what I am understanding from your emails, is that Omnicare didn’t file insurance for this medication along with her other medications on 9/6/2022 and it got denied because it wasn't originally filed until November. Which was after I ordered and paid for the 90-day supply of meds through *** mail-order on 9/27/2022 as Omnicare would no longer be supplying meds effective October 2022 KL, stated in email dated 12/20/2022 3:41pm, “If it had been billed quicker, mail order would have gotten the refill too soon” This is very frustrating because, I have paid all your bills through October. I even called Omnicare billing on 10/20/2022 12:22pm and spoke with A******* to confirm this was the final bill before I paid it, which she did. In November, I received a statement that shows $0.00 Amount Due. Due to some experience working in medical billing, I decided to call the number on my mother’s *** pharmacy card. I spoke with J***, he said Omnicare never received approval for this medication, and they didn't try to get an approval until November. They tried three times (11/3, 11/5 and 11/25) He said that Omnicare could not bill in arrears and to request proof of delivery of the medication on 9/20/2022 and that it was administered to my mother. (Which I have requested and not yet received)

  Business response

  01/03/2023

  At Omnicare, we strive to provide the best customer service.  After reviewing this account and working with the pharmacy, a credit has been applied to the account today bringing the balance to zero dollars.  The customer has been in contact with Omnicare via phone and email and was advised that a credit was submitted last week for approval.  Please let us know if anything further is needed. 

  Customer response

  01/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** *******

  I received an email response from K**** L on 12/29/22 stating that "it looks like a credit is in the works" and that M**** L would be able to let me know when it is done all the way. I will consider this resolved when M**** L lets me know it is done all the way.  Thank you.

  Business response

  01/04/2023

  From my review in the system, the credit adjustment was posted on 1-3-2023 and there is a zero dollar balance on the account.  This will show on your next billing statement.  

  Customer response

  01/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** *******

  As of 9am today the account still shows a balance. (See attached) I will agree this issue is resolved whenever I receive the zero balance statement.

  Thanks,

  **** *******

  Business response

  01/06/2023

  Unfortunately, until billing is processed and posted, you may see a balance due in statement management.  Your next statement, with a cutoff date of 1-11-2023, will reflect the adjustment applied and the balance of zero. 

  Customer response

  01/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** *******

  I will consider my complaint resolved when I receive "$0.00" balance statement. I have been checking Omnicare daily to see if it has been generated and as of today 1/13/23, it has not. 

  Business response

  01/13/2023

  The statement should be ready for you to review via statement management early next week.

  Customer response

  01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *******
  

• Initial Complaint

  12/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  ***** Apothecary (******* **, ###-###-####, owned by Omnicare) is trying to get paid three times for a charge for 8/31/2022 ******* Oral tablets 5 MG in the amount of $17.49. I spoke to ******* ****** ( ************************* )of ****** *******. She states that they paid for this charge. They are trying to get paid two more times because they have sent me to different bills which include this $17.49 charge. Moreover, they are charging $31 in lates and interest on bills which could not be paid because they are incorrect. This seems to be a pattern of fraud. See two bills attached issued on almost the same day from the same organization.

  Business response

  12/07/2022

  At ***** Apothecary, we strive to provide the best customer service possible.  After reviewing this account, this balance is owed by the customer.  The patients' medications were rebilled to the hospice, but hospice rejected the meds. There are items that were supplied which were not covered by hospice: Two prescription grade items which were billed to her Med D and two OTC items which were billed as cash. The total due was $35.80. When I spoke with the bill payor in October, this information was provided. A payment was made on 11/15/22 of $18.31 leaving the remaining due at $17.49. 

  Customer response

  12/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

   

  Why is ***** unwilling to contact ****** ******* to confirm that they have paid the 17.49, which ****** ******* has stated?

   

  Why am I receiving a duplicate bill for $48 ( 17.49 plus late charges)? See attached.

  Business response

  12/14/2022

  The hospice was contacted by the pharmacy. The pharmacy obtained the hospice billing information and rebilled the delivered medications to the hospice. The medications authorized by hospice came back at a zero copay and credit was applied to the bill reducing the total amount due to $35.80. Prior to hospice billing, the amount was $89.74. The pharmacy did not receive a paid claim from hospice for the *******. When rebilling the medications to hospice, the hospice rejected the claim for the *******. It was billed to the Med D plan which resulted in a copay of $17.49. The pharmacy billing is done online and the result of a paid or rejected claim is immediate.  
      As for the late fees, the initial fees were waived once the medications were rebilled. The customer then made a partial payment, now we see the amount for the ******* was deducted from that payment. Since the bill still has a due amount of $17.49 and was not paid by the due date new fees have accrued.  As of 12-13-2022 - A check payment was received for the $17.49. All that remains is two months of fees totaling $31.04. An adjustment request for the $31.04 was requested on 12-13-2022. Once that is approved and posted the account will be at zero. 

  Customer response

  12/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ******
  

• Initial Complaint

  10/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ***** ********** in ******** ** has become part of Omnicare. My Aunt, ***** ****** died on September 13. She was in hospice care under Caring Hospice Services of *************. They stated that they were responsible all medication bills and these are paid by Medicare. They stated that ***** ********** should not be contacting or billing me. ***** ********** called me and stated that Caring Hospice was difficult to deal with and that he was just sending the bill to me. I have recieved a bill of $105 containing late fees as well. I will never pay this bill just because the pharmacist lacks the social skills to deal with Caring hospice. I am also filing a complaint with the Board of Pharmacy of the state of *************.

  Business response

  10/10/2022

  At Omnicare and ***** **********, we strive to provide the best customer service.  Upon researching this account, the billing team was waiting to bill claims to ensure medications were not returned by the facility, and they have not been.  At this time, the account has been rebilled to the hospice.  There are two items that the hospice does not cover. It is expected the customer to pay for these items.  There are also two other items, rejecting for a PA required.  The PA will be submitted, but if not approved, they will be the responsibility of the customer.  Please wait for your next statement to reflect the rebill prior to submitting payment.  

  Customer response

  10/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  **** ******

   

  More information about any items which will be billed to ***** ****** is needed.

  Business response

  10/18/2022

  Thank you for your response.  Your next billing statement will include any items that are not covered by hospice.  Once you receive that statement, if you have any further questions, please let us know.

• Initial Complaint

  07/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was recently in the hospital and then in rehabilitation for several weeks and when I returned home in May, I started receiving bills/charges from Omnicare. There are four main problems with these bills: 1. The math is clearly "off". In the description, it states that I am CREDITED for some medication for the amount of $2.76 and then CHARGED $1.29. Yet the total amount due is $353. 22. Clearly does not add up to $353.22. 2. The medication is for "*******". I do not know what this is. I do not take this medication and have never been prescribed it. 3. Subsequent bills have been sent with the information line completely blank. No date or description of the item being billed, just the total amount of $353.22. Strange. 4. Finally, my ** coverage pays for all my prescription costs, and with no co-pays. I have received statements from them descriptions, for hospitalization and prescriptions including details of the incurred costs and the total amount due - $0. Please stop sending fake bills. Thank you.

  Business response

  07/28/2022

  At Omnicare, we strive to provide the best customer experience possible.  The original statement, with a statement date of 5-18-2022, listed all the charges that equals $353.22.  This is for medication that was ordered from Omnicare, by the rehabilitation center, for your use while at the facility.  I do not see that we was provided prescription drug insurance information to bill for your medications.  If you would like to send the prescription drug insurance information, we can attempt to bill it on your behalf.  I cannot guarantee they will pay for the medications.  We can also email or mail a copy of your original statement to you if you need us to.  Please let us know if you need any other information concerning the amount due. 

• Initial Complaint

  07/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Omnicare is attempting to collect from my mother, ******* ****, whom I am POA for. They perpetually call my phone, which I refuse to speak to them again. My mother is a hospice patient with stage IV ovarian cancer with malignant pleural effusion. She was in a care facility from January 2022 to mid march 2022 due to chemo and Covid complications. She was under hospice care at that time and has been under Hospice care since January 2022. I was told by an Omnicare rep in Feb that the facility miscoded item which is why they are trying to get payment. It is not my responsibility to ensure that items are coded properly and they should seek resolution with the care facility, not my mother, who has zero assets, only SSI and has months to live, if we’re lucky. I have stated this twice to Omnicare. I would suggest they take this up with the care facility and stop harassing myself and my mother for payment of approx $300. I would suggest Omnicare look at their billing and stop trying to collect from people who are about to die.

  Business response

  07/20/2022

  Thank you for allowing Omnicare to provide pharmaceutical services to your loved one.  Upon admit at the facility, Medicare Part D coverage was billed for the resident's medications.  Omnicare did not receive Hospice information for this resident until 6-9-2022.  At that time, the claims are to old to bill to the Hospice.  We will not be able to bill hospice due to the plan rejecting for claim too old.  As the POA, ********** may be able to contact the Hospice to ask if they will accept paper claims to be sent in for payment.  Please let Omnicare know if you need any further information. 

  Business response

  07/20/2022

  Thank you for allowing Omnicare to provide pharmaceutical services to your loved one.  Upon admit at the facility, Medicare Part D coverage was billed for the resident's medications.  Omnicare did not receive Hospice information for this resident until 6-9-2022.  At that time, the claims are to old to bill to the Hospice.  We will not be able to bill hospice due to the plan rejecting for claim too old.  As the POA, ********** may be able to contact the Hospice to ask if they will accept paper claims to be sent in for payment.  Please let Omnicare know if you need any further information. 

  Customer response

  07/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  yhis in no way is my fault the claims are too old. Had Omnicare followed up as they were supposed to in Feb:March the claims would have not been too old. Yhis is simply a continued response that I have gotten since our first interaction. They take no responsibility for their lack of follow up at their own facilities or billing department. 
  
  Regards,
  
  ********** ****
  

  Business response

  07/21/2022

  Thank you for your response.  Once Omnicare was made aware in May that the resident had Hospice, they did work to obtain the appropriate information to bill correctly.  Omnicare did not receive the information required until June at which time Omnicare attempted to bill the claims.  At that time, they rejected for claim too old.  The hospice was contacted and they stated they cannot offer overrides for the claim too old rejections.  Unfortunately, there is nothing further Omnicare can do to bill these claims to hospice.  The amount due are copays and non-covered medications from the Medicare Part D plan that was billed for the resident.  

  Customer response

  07/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  blatant falsehood. They were made aware in March while my mother was still in the facility. I’m done with the back and forth. There will be no further response from me. Their letters and calls will all go unanswered and I will block every number they call from. Horrible people chasing down terminal patients and their families for $300 
  
  Regards,
  
  ********** ****
  

  Customer response

  07/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  blatant falsehood. They were made aware in March while my mother was still in the facility. I’m done with the back and forth. There will be no further response from me. Their letters and calls will all go unanswered and I will block every number they call from. Horrible people chasing down terminal patients and their families for $300 
  
  Regards,
  
  ********** ****
  

  Business response

  07/22/2022

  Unfortunately, I am not able to see any notes stating Omnicare received Hospice coverage back to March.  Due to the circumstances with your mother and this account, I will advise management that a one-time courtesy credit for this account is my recommendation.  Please let us know if you need anything further.   

  Business response

  07/22/2022

  Unfortunately, I am not able to see any notes stating Omnicare received Hospice coverage back to March.  Due to the circumstances with your mother and this account, I will advise management that a one-time courtesy credit for this account is my recommendation.  Please let us know if you need anything further.   

• Initial Complaint

  04/30/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On or about 10/8/21 Omnicare, as a mail order pharmacy, delivered to "me" at a nursing home 58 Dificid tablets at a cost to me of $2115.94 and to my insurance of $11,093.65. These prices of course are criminal! This delivery was in ERROR. My gastroenterologist wrote the prescription as "two tablets a day for ten day and the one tablet every other day for 20 days". For a total of 30 tablet. A math challenged person at Omni interpreted the script as 58 thereby selling me an extra 28 tablets at over $200 per copy. I have called half a dozen times and gotten 6 promises of return calls and have received NONE. I have also explained the problem in email and had smoke blown up my butt in return!

  Business response

  05/03/2022

  At Omnicare, we strive to provide the best customer service.  Upon checking with the pharmacy and researching this account, it appears you were notified for approval of the high dollar copay to fill 30 tabs in the amount of $1733.63.  Therefore, the difference between what you was billed in the amount of $2115.94 and the amount of approval $1733.63 is $382.31.  The $382.31 will be credited to your account due to not having approval for this dollar amount.  Please let us know if you need anything further.   

  Customer response

  05/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I have never approved ANY charges made by this company! I was briefly told, while deathly sick and under the influence of mind alterring drugs, that charges would be $1700 one day and $2700 another. Actual charges for this drug were $2116! or $36.48 per tablet! 28 of these tablets were NOT prescribed nor consumed! resulting in an OVERCHARGE of 28 x $36.48= $1021.50! Please submit that amount to me ASAP at **** *** ****** *** ******** **** ** *****.

  Then we have not addressed the overcharge to the insurance company which paid $11000

  
  Regards,
  
  ****** *** ****** *** *****
  

  Business response

  06/13/2022

  Thank you for your response.  We have issued a credit on your account in the amount of $ 382.31 for the difference in the dollar amount you approved for the copay of $1733.63 and the dollar amount of the actual copay of $2115.94.  The amount cannot be split out per pill due to the insurance does not price items on a per pill factor.  In this case, for 30 pills the copay amount was $1733.63 and for 58 it was $2115.94.  As you can see in this example, the price per pill is not the same based on the different quantities filled.  We have issued the credit for the difference in the dollar amount you approved and what was actually billed.  Please let us know if you have any further questions.

• Initial Complaint

  03/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  OmniCare Account number: ********** Invoice Number: ******* I was a patient at ******** Recovery who used OmniCare pharmacy as their provider. I paid the bill for this 2-11-2022 in the exact amount that was due, $191.49. I continued to receive bills from OmniCare for this exact amount and contacted them. This process was drawn out over weeks of me sending them screenshot statements from my bank (Bank of America) yet constantly being told there was no proof of payment. They still are refusing to acknowledge my payment despite numerous emails (all of which I kept for records) and phone calls. I am continuing to receive bills from this business and find it pretty scary people can threaten to send you to collections even though they accepted my payment 2-11-2022 and refuse to acknowledge it. They claim they cannot find the payment in their records despite **** ** ******* representatives clearly acknowledging that the money was collected and cleared from my account 2-11-22. Please help me as there is no other recourse at this point. Can verify all this information as it was mostly email correspondence.

  Business response

  07/22/2022

  At Omnicare, we strive to provide the best customer service possible.   When researching the payment, Omnicare is not showing as receiving the payment.  To further research the payment  shown in the screenshot provided, can you please provide the address the payment was mailed to as well as a copy of the front and back of the check?  Upon reviewing this account, there was a write-off issued on 5-6-2022, bringing the balance on the account to zero. 

  Customer response

  07/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** *******

   

  *Payment was done with a credit card so there is no check to submit to OmniCare 

  *Write off as bad debt is not a honest way to resolve this as it damages my credit WHEN IT WAS ACTUALLY PAID. OmniCare is fraudulent and I will now get an attorney.

• Initial Complaint

  02/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had an in-patient stay at a hospital in early 2018 where the provider ordered a brand-named medication that Omnicare filled. Following my stay, I contact Omnicare as I have a manufacturer co-pay card as the monthly drug price is very high. After numerous phone calls and e-mails, a year lapsed and they said it has been over a year and they cannot help. Interestingly, I use this co-pay card at *** and Omnicare is a *** health company so I was surprised at the amount of hassle. After four years of trying to resolve the issue, I paid a settlement balance with ********** ***** * ********** on behalf of Omnicare on 11/8/21. Omnicare continues to send me statements requesting payment. I finally requested Omnicare contact an attorney regarding the matter on 1/11/22. Omnicare continues to send me statements requesting payment. Despite Omnicare failing to properly bill the medication and numerous conversations, I settled the debt. Despite paying the settlement, Omnicare continues to contact me regarding the debt. After requesting in writing they contact my attorney, they continue to contact me regarding the debt. I would just like my payment applied and this debt marked as cleared. Account ***********

  Business response

  02/07/2022

  At Omnicare we strive to provide the best customer service possible.  After researching this account and speaking to our internal collections department, this account was included in the January write-off requests.  Once this write-off is processed, the account will have a zero dollar balance.  As for the payment made to ********** ***** *** **********, Omnicare is not familiar with that external collection agency.  WE do not send them accounts to collect on our behalf.  Did you receive a letter from ********** ***** on behalf of Omnicare?  

  Customer response

  02/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  

  Thank you for the response and information. I do appreciate you taking care of this! Please note that ********** ***** did send me a letter saying they were representing Omnicare, and I did pay them on behalf of my Omnicare account.

  
  Regards,
  
  ******* **********
  

• Initial Complaint

  01/25/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I am power of attorney for my aunt who lives in an assisted living facility. For an unfortunate reason, the facility switched to this company for pharmacy services and it's been a nightmare to the point they stopped providing her medication. All of her mail is sent to a PO BOX and that PO Box is checked once a month by my team. They call constantly about "past due" amounts however, the bills are paid once we get them. Second, it appears they do not even send bills as they are now claiming $300 or something like that is due, but we have no bills from them to pay. Obviously this company is having financial difficulties based on their collection efforts and inability to afford postage for bills. I founded and run a multi million dollar a year company and I carry more than $300 cash in my pocket on a daily basis not to mention we pay nearly $9K in cash every month for the facility she is in......so obviously money is not a problem for us. The concept is pretty simple......send invoice, get paid. Stop harassing me, send bills and you will be paid. Never had this problem with the prior pharmacy this facility used.

  Business response

  01/26/2022

  At Omnicare, we strive to provide the best customer service possible.  In order to investigate the cause of not receiving statements, can you please provide the residents account number and name?  I am unable to locate the account with the information provided.  

  Customer response

  01/26/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  They can find the account with the phone number provided.   They seem to be able to call me when the bill is past due, so certainly my phone number can be used to search their database.   

  
  Regards,
  
  ******* ********
  

  Customer response

  02/04/2022

  you guys are idiots.   How you can sort by my phone number is beyond me!    You certainly know where to find me when you want to get paid!     Account number is ***********.     BTW, I just received your statement today dated 1/4/22.    The USPS is not my problem. 

  Customer response

  02/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ******* ********

  Date Sent: 1/26/2022 12:10:14 PM
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  They can find the account with the phone number provided.   They seem to be able to call me when the bill is past due, so certainly my phone number can be used to search their database.   
  
  
  Regards,
  
  ******* ********

  Date Sent: 2/4/2022 2:26:20 PM
  you guys are idiots.   How you can sort by my phone number is beyond me!    You certainly know where to find me when you want to get paid!     Account number is ***********.     BTW, I just received your statement today dated 1/4/22.    The USPS is not my problem. 
  

  Business response

  02/23/2022

  Thank you for providing the account number.  Unfortunately, we do not have a way to search by phone number in our system.   Upon reviewing this account, I am not seeing any issues that would prevent the statement to be sent timely.  I also reviewed for any internal issues with statements not being processed timely and there was none found.  Per notes on the account, the address we have on file was recently verified with you and is accurate.  The statement cutoff date is the 4th of every month and the statements are generated the next business day after the 4th.  They are then mailed within one-two days after that date.  If you are interested, we do have an option to receive electronic statements in which you would receive the statement more timely and not have to wait on USPS.  There is also a website URL on your statement to where you can register and view your statements, make one-time payments, or sign up for auto pay.  Please let us know if you have any other questions or we can assist you further.      

  Customer response

  03/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  This answer is corporate and ignorant.   As Power of Attorney, I am not providing my personal information to this company who acts as stalkers and portrays the appearance of being desperate for cash in their collection efforts.     The issue is not my payments are late, but they can't send an invoice in a timely manor so if it goes past due 1 day, they start calling and calling.   These bills are maybe $300 on average........I carry more than that in my pocket not to mention we pay $9000 a month for residency in this location because we have the money.      When I get the bill, it get's paid just like any other bill.     Their little $300 bills mean nothing to me and I'm not going to rearrange my life or my busines to accommodate them.   I do business with tons of people owning a company and Omnicare has to be the most unprofessional company I have ever come across both professionally and personally.   

  
  Regards,
  
  ******* ********
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩