Business ProfileforHerrmann Services

On April 9, Herrmann services was hired to fix my tenant's water heater that was not heating. I was informed that they had temporarily fixed it and made it heat, but that it needed a more permanent fix, for which they gave me a quote. I agreed to the quote, but a different tech was sent out a couple of days later, who told us he was unable to complete the work as quoted. This same day, my tenant complained that they had not, in face, had hot water at all during this time, and that the plumber had misled me. Because of this, I was forced to hire a different plumber, who, upon examining the water heater, discovered that Herrmann Services had destroyed the viewing glass on my pilot light, effectively voiding the warranty on this brand-new water heater, and allowing for the slightest draft to blow out the water heater. This plumber fixed the viewing glass, and the initial issue for $465.75. A couple of days later, my tenants informed me the water heater had broken again, and my plumber told me it would need to be replaced--something that would be covered under warranty, but because Herrmann Services had voided my warranty, I had to pay $1,811.25 for a new water heater. I contacted Herrmann Services in an attempt to resolve this issue, and they offered me a refund of $288.00 of their $467.00 that was charged to "fix" my water heater. I reached out in response to that message, but they have not responded to my messages for 2 weeks.