Business ProfileforHills Property Management, Inc.

If you read reviews on this apartment complex, there has been some bad ones in the last few months on how terrible the move out process is. They will find ways to charge you for more than what your security deposit covers. They are telling me and my fianc that small nails are unapproved holes and that we were told to cover them up. I attached the emails they sent to me and my fianc, in which, no where does it state to fill in the holes. They also told us that the carpet was last replaced in 2020 and therefore we were being charged a replacement fee, because we did not get the carpets cleaned, when in the contract it states they would arrange for the carpets to be cleaned if needed. They dont care about their tenants, because we had mold growing in our apartment and when they finally treated it, they didnt fix the discoloration and decided to charge us for it. They are state that you can not have bird feeders on your patio, in which the people upstairs had one and so the bird seeds were being drugged into our apartment when letting out dogs out. We told the apartment complex and they did nothing about the issue, instead decided to charge us to replace the carpet. Avoid all of this hassle and shop elsewhere for an apartment.

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Thank you for taking the time to reach out to us regarding your concerns.  I am sorry to hear that your move out experience did not meet your expectations.  We highly value all ideas and suggestions from customers and appreciate your feedback in helping us identify opportunities to improve.  It appears you have had the opportunity to touch base with our on-site team who were able to make some adjustments to your account.  I also reached out to make sure you do not have any additional questions.  Please feel free to contact me directly at **************************** or at ***** ******** if there are still any outstanding items that the on-site team were unable to resolve for you.