We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          KeyBank

          View full profile

          This is a multi-location business.

          Find a Location

          KeyBank has 224 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • KeyBank

              127 Public Sq Cleveland, OH 44114-1217

              BBB Accredited Business

            • KeyBank

              800 Superior Ave. Cleveland, OH 44114

              BBB Accredited Business

            • KeyBank

              5915 Landerbrook Dr Ste 310 Cleveland, OH 44124-4045

              BBB Accredited Business

            • KeyBank

              68 Broad St Milford, CT 06460

            • KeyBank

              1825 Washington Rd Pittsburgh, PA 15241

            Headquarters
            127 Public Sq, Cleveland, OH 44114-1217
            BBB File Opened:
            1/1/1933
            Years in Business:
            95
            Business Started:
            1/1/1929
            Business Started Locally:
            1/1/1994
            Business Incorporated:
            12/31/1958
            Accredited Since:
            1/1/1933
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of Charter: 14761 for this business, issued by U.S. Comptroller of the Currency. The expiration date of this license is 12/31/2024.

            These agencies may include:

            U.S. Comptroller of the Currency

            250 E Street SW

            Washington DC 20219

            (202) 874-5000

            https://www.occ.treas.gov/

            BBB records show a license number of 17534 for this business, issued by Federal Deposit Insurance Corporation (FDIC) - Chicago Regional Office. The expiration date of this license is 12/31/2024.

            These agencies may include:

            Federal Deposit Insurance Corporation (FDIC) - Chicago Regional Office

            500 West Monroe Street, Suite 3300

            Chicago IL 60661

            (312) 382-6000

            Fax: (312) 3826901

            https://www.fdic.gov/

            Type of Entity:
            Corporation
            Alternate Business Name
            • Key Investment Services
            • Laurel Road
            • Ameritrust
            • Society Mortgage
            • KeyCorp
            • K M I Mortgage
            • Key Services Corp
            • Ameritrust Co.
            • Ameritrust Company N.A.
            • Investment Management & Trust Services
            • Key Recovery
            • KeyBank National Association
            • Key Home Equity Services
            • Key Direct
            • Key Home Improvement Services
            • Merchant Services
            • KeyBank Home Equity Services
            • Key Equipment Finance
            Business Management
            • Mr. Chris Gorman, Chairman & CEO
            Additional Contact Information

            Phone Numbers

            Serving Area
            • AK
            • CO
            • CT
            • FL
            • ID
            • IN
            • MA
            • ME
            • MI
            • NY
            • OH
            • OR
            • PA
            • UT
            • VT
            • WA
            Products and Services
            KeyBank offers the following products and services:

            PERSONAL: Checking and Savings Accounts, Certificates of Deposit (CDs), Credit Cards, Mortgages, and Loans for Home Equity, Auto, or Personal Loans & Lines of Credit

            BUSINESS BANKING SOLUTIONS: Business Checking or Savings, Business CD, Key Business Online Tools & Resources. BORROWING SOLUTIONS including Lines of Credit, Business Credit Cards, Financing Equipment, Leasing Equipment, and SBA. COLLECTING PAYMENTS including Electronic Payments & Invoices, Merchant Services, Key Capture, Fraud Protection, and Lockbox. MAKING PAYMENTS, Electronic Payments & Invoices, Wires, Purchasing Cards, Account Reconcilement, Automated Tax Payments

            INVESTING & INSURANCE: Annuities, Mutual Funds, Cash & Cash Equivalents, Roth & Traditional IRAs, Education Planning, Personal Insurance Solutions
            Referral Assistance
            • Consumer Financial Protection Bureau
              1801 L Street, N.W.
              Washington DC 20036
              Phone Number: (855) 411-2372
              http://www.consumerfinance.gov
            • Federal Deposit Insurance Corporation (FDIC) - Chicago Regional Office
              500 West Monroe Street, Suite 3300
              Chicago IL 60661
              Phone Number: (312) 382-6000
              Fax Number: 312-382-6901
              http://www.fdic.gov
            • Federal Reserve Bank of Cleveland
              P.O. Box 6387
              Cleveland OH 44101
              Phone Number: (216) 579-2000
              http://www.clevelandfed.org
            • National Futures Association (NFA)
              300 S. Riverside Plaza, #1800
              Chicago IL 60606-6615
              Phone Number: 312-781-1300
              Fax Number: 312-781-1467
              http://www.nfa.futures.org
              information@nfa.futures.org
            • Ohio Department of Commerce
              77 South High St., 21st Floor
              Columbus OH 43266
              Phone Number: (614) 728-8400
              Fax Number: 000-000-0000
              http://www.com.state.oh.us
              webdfi@dfi.com.state.oh.us
            • Ohio Department of Commerce / Division of Financial Institutions
              77 South High Street, 21st Floor
              Columbus OH 43215
              Phone Number: (614) 728-8400
              Fax Number: 614-728-0380
              http://www.com.ohio.gov/fiin
              webdfi@dfi.com.state.oh.us
            • Ohio Department of Commerce / Division of Securities
              77 S. High Street 22nd Floor
              Columbus OH 44321
              Phone Number: (614) 644-7381
              http://www.com.ohio.gov/secu
            • Superintendent of Banks
              77 S High St
              Columbus OH 43266-0549
              Phone Number: (614) 466-2932
            • U.S. Comptroller of the Currency
              250 E Street SW
              Washington DC 20219
              Phone Number: (202) 874-5000
              http://www.occ.treas.gov
              customer.assistance@occ.treas.gov
            • U.S. Securities & Exchange Commission (SEC) / Chicago Regional Office
              175 W. Jackson Boulevard, Suite 900
              Chicago IL 60604
              Phone Number: (312) 353-7390
              http://www.sec.gov
              chicago@sec.gov

            Alert

            See What BBB Reports On

            Alert

            Due to recent Covid-19 unemployment concerns, Key Bank has provided the below link information to assist those with additional information during this time. 

            Key2Benefits

             

            Contact Information

            127 Public Sq

            Cleveland, OH 44114-1217

            Visit Website
            (800) 539-2968

            Accreditation

            BBB accredited business

            Accredited Since: 1/1/1933

            Years in Business: 95

            BBB Rating

            A+

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Ratings

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.