Business ProfileforKeyBank

On or about 02/29/2024, I filed a dispute regarding charges totaling $720.00 that were withdrawn from my KeyBank checking account via ******. Unfortunately, I was a victim of a scam and was taken advantage of because I am fully disabled with autism. Expecting KeyBank to support me, I filed a "Chargeback" with them, as situations like this are typically covered under FDIC protection, and I am also fully disabled under the ADA. KeyBank refunded my money in early March, and I thought everything was resolved. However, in April, I received a letter stating that they had completed their investigation and did not believe it was a scam or fraud. What? As a result, my account was overdrawn when they withdrew the $720, and they started charging me overdraft fees on the money they had initially refunded! How does that make any sense? I contacted their fraud department multiple times, only to receive the runaround. I was told that a review would be conducted, but I never received a callback—just radio silence. They informed me that ****** had told KeyBank that my "IP address" matched the location where the money was sent. Obviously, it's a scam! I was taken advantage of over the phone, and my aide wasn't there to help me because I don't know how to think for myself, and I was extorted. Now, my KeyBank account is closed, and I'm receiving collections notices and negative impacts on my credit. I'm considering consulting a lawyer and contacting the news about this situation. The incompetence of KeyBank is mind-blowing, and all the grief this has caused me is overwhelming. Is your money not FDIC-secured at KeyBank? Does KeyBank not care about people with disabilities?