ComplaintsforCleveland Public Power

• Initial Complaint

  09/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  After calling cleveland public power I was laughed at during a disconnection Given inaccurate restoration amounts I was argued with There was negligence on their end. For one year I had a bill go to the wrong address.

  Business response

  10/10/2022

  This matter has been reported to the Manager of Customer Care. Employee corrective action will be addressed.

• Initial Complaint

  09/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Cleveland pp turned my power off back in august on on of the hottest days I went days w/o power and having covid. After scraping up 350 to pay the bill they come the in September to cut power off again. I paid 650 to have power restored. This is unacceptable because they don’t send any bills to my address they have another Address on file which I tell them time and time again to change the billing address. My power has been off for the past week now. This is unacceptable and I plan on suing the company for wrongful termination I have two which requires power my animal is becoming sick due to cleveland public not sending bills the correct way or reaching out to contact the account holder.

  Business response

  09/14/2022

  ***** ******** was first disconnected from our severance process for $3,3039.29 delinquent balance 7/21/22. Mr. ******** paid $303 to restored power and entered a 15 month  payment arrangement to pay the remailing outstanding balance. His first installment $288.39  was due 8/29/22, Mr. ******** did not pay as agreed and re-entered the severance process. 9/8/22 his service was disconnected for broken payment arrangements. 9/13/22 Paid $649 to restore power with 8 month Payment Arrangement of $286.98 Plus current bill.

  
  

  The monthly invoices are mailed to the service address; **** ****** ******* ********* ** ****** Please confirm if the mailing address is correct.

• Initial Complaint

  08/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I moved into apartment 11 at 14310 Lake Shore Boulevard this past May. I called CPP to get the electricity in my name, and they said I could not because the building owner had to resolve a past tenant issue. My power was shut off once back in the spring, my landlord talked to CPP, and they turned the power back on. Today (8/10/22) a CPP employee came to my building and shut my power off again. My landlord says he has already contacted them and has been making auto-payments, and CPP refuses to start a new account in my name despite my willingness to pay. A previous tenant's bad behavior is no reason to refuse my payments now.

  Business response

  08/11/2022

  The property owner paid their outstanding bill. August 10, 2022 an order has been placed to restore service in the new tenant's name.

  Customer response

  08/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  After I wrote up the complaint that was assigned number ********, my landlord sent me a text saying he had resolved the situation. I called Cleveland Public Power back, and over the phone they agreed to start a new account in my name. The power has not been restored yet; they said it might take 2 days. So I would like to pursue getting that complaint registered, because this situation should never have happened in the first place.  --***
  
  Regards,
  
  *** ******
  
  

  
  

• Initial Complaint

  07/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received bills from Cleveland Public Power with two different account numbers on them both for the same amount due on February 28th. The account number is **********. The original bill was for like $13.58. I paid the bill online and there was a returned check fee added to my account saying that my information was wrong. I paid the bill again only for them to charge my account another $25 dollars. I called the office and the employee informed me that the account numbers have changed due to the company changing their system over and that customers were given new account numbers and that the reason why the payment didn't go through is because it was not the right account number. The employee confirmed that my payment account was up to date and that I had paid my account in full. She gave me the managers number and name so that I could talk to him because she said she couldn't do anything about the old account or refund my money. I called several times a day for weeks and left the manager messages and he has yet to call me back. They have sent the bill to collections due to nonpayment.

  Business response

  08/04/2022

  Account ********** was established 2/9/22 - 2/23/22 and billed $13.58. Two payments were made and returned NSF. Each NSF charge has a $25 NSF fee. the account was closed with $63.58 balance, and the service was disconnected. On 2/9/22 CPP was contacted to restore service and a new account number  ********** is given. CPP has received regular payments with no NSF charges under the new account number. Please pay the $13.58 still remaining under ********** then contact me 216-563-7269 with the payment confirmation and we will remove the two $25 NSF charges.

• Initial Complaint

  06/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Well CPP has turned off my lights, an CHN as well **** ******* has already promised to pay them, an I also have an appointment as well as a Drs certification form stating my health issues, they turned my services off in 90 degree weather with not only my health issues but my disabled son, an two pets. They keep telling me I owe over $3000.00 from some bill or 25 yrs ago, in which I was married an I had illuminating company. I pay my bill on time every month, but they ALWAYS seem to come back out an cut it off again, just to try an get that $3000, I'm on a fixed income, an they know this. They told me today 616/2022 they did not care about my letter, it wasn't gonna stop or start up anything. They are some utility BULLIES

  Business response

  06/17/2022

  Ms. ******** started service at **** ****** *** ** ******** *** ****. January 20,2022  CPP received notification of Ms. ********'s appointment with **** ******* on February 22, 2022 for financial assistance to pay  her delinquent balance of $3,514.98. CPP did not receive **** ******* commitment.  March 15, 2022 the service was disconnected for non pay . Ms. ******** paid $175 to have power restored and entered a 15 month payment arrangement to address her $3,514.98 arrears. Ms. ******** did not pay as agreed, her service was disconnected June 13, 2022.  Today the balance is $3,667.20. Ms. ******** states she has an appointment with **** ******* for financial assistance. She must attend the appointment to secure her financial assistance or enter a 8 month payment arrangement to restore service. the payment arrangement is 7 months of $439.38 + current bill, the initial payment is the current bill payment $152.22 + one arrears payment $438.38 = $591.6 to enter the arrangement.  

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